Field Service Engr II

Responsibilities

• Ensure delivery of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure from the customer and the business
• Ability to schedule and plan periodic maintenance service on service contract requirement.
• To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
• Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on service site.
• Supervision of field installations and commissioning in Service projects/Quoted reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
• To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
• Provide technical support
• Ensure customer satisfaction
• Perform service maintenance
• Supervise a team
  

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