Field Service Engineer [Kolkata Region]

Job Description

About Statcon Electronics India Limited: Statcon Electronics India Limited, an ISO 9001:2015 certified company, has been a trusted name in static energy conversion systems since 1986, specializing in Railways, Defence, Power, and Solar sectors. Known for advanced AC and DC technologies, Statcon Electronics products are designed for efficiency and resilience in challenging environments. Trusted by industry leaders like Siemens, L&T, and GE, the company’s global reach includes railway systems across India, Bangladesh, and Sri Lanka. Job Description (Field Service Engineer): The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Essential Job Responsibilities: The major functions listed below. The position may require additional duties/ responsibilities that may not be outlined below, and specific functions are subject to change. • Basic troubleshooting, maintenance and repair on power electronics equipment/modules. • All products (IPS/PWP/Solar) installation & commissioning at site/field as per RDSO/SEIL check list. • Completing Preventative Maintenance and field modifications. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service, faulty material records in a timely. • Shall always be keen to obtain and evaluate all relevant information to handle product and service inquiries. • Maintaining tools and test equipment and ensuring they are properly calibrated. • Understanding customer needs and providing a high level of customer service. • To respond the failure site of their allotted area after receiving the call form railway/office. • Meeting with customer/official to understand the technical problem/improvement/modification requirement. • Responsible to visit the work (AMC/ARC/W/OW) complaint sites for attend the failure notice and resolve the problem with in time frame. • Responsible to conduct and maintain failure analysis of their area on monthly basis for module and component level. Qualifications & Requirements The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements. • Diploma in Electronics/Electrical Engineering, experience in servicing equipment. • Must have Fresher or experience field servicing/ power supply testing. • Experience interfacing with both internal team members and external customers as part of a solution-based service process. Valid driver’s license and good driving record is required. • Experience troubleshooting and responding to customer concerns. • Proficient level of computer skills including MS Word, PowerPoint, Excel. • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner. • Decision-making, problem resolution and creative thinking skills. . Working Conditions • Working in the field area of low levels. • Periodic day/overnight travel. Statcon Electronics is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Statcon Electronics is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.sindia.co.in.