Field Service Engineer

Your Role

• Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent.
• Primary area of coverage – Pune, Maharashtra
• Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal.
• Installation of Semi-automated and fully automated process equipment’s like Single Use Bioreactor, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers etc.
• Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables.
• On time delivery of services: To ensure service delivery timelines and commitments to our customer are met.
• Compliance: Ensure all the service support activities are performed aligning with internal policies and processes and that there are no deviations in the same.
• Utilize Software tools: Effectively use tools like “Service Max”, “SFDC”, “Office 365”, “Outlook” for all service support tasks and reporting.
• Promote Field Service business: Promote products and services, as may be applicable, for generation of additional business for Company.
• Reporting: Ensure all reporting related to service support activities is documented, maintained, and reported as per requirement.
  

Who You Are

• Educational Qualification: BE Instrumentation/Electronics/Computer Science
• Experience on handling Installation, qualification, and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry.
• Candidates with relevant experience on electrical and automation systems would get preference.
• Preferred industry experience – 4 years +