Field Service Engineer (Digital Printing)

We are looking for a skilled and motivated Service Engineer to install, maintain, and troubleshoot Xerox multifunction printers (MFPs), copiers, and document solutions. The ideal candidate will have hands-on experience with office automation equipment, excellent problem-solving skills, and a customer-focused attitude.

Key Responsibilities:

• Install, configure, and commission Xerox copiers, MFPs, and digital printing machines at client sites.
• Perform preventive maintenance, routine servicing, and repair of Xerox and compatible machines.
• Diagnose hardware, software, and network issues related to printers/scanners/copiers.
• Manage firmware updates, connectivity setups (USB, LAN, Wi-Fi), and print driver installations.
• Provide on-site and remote technical support to customers and ensure quick turnaround time.
• Maintain detailed service reports and update job completion records in the CRM or service management system.
• Coordinate with the sales and logistics team for machine deliveries, installations, and consumable replacements.
• Ensure high customer satisfaction by delivering timely and quality service.
• Identify recurring issues and suggest improvements to enhance machine performance and reliability.
• Maintain stock of spare parts, toners, and consumables assigned for field service.

Required Skills & Qualifications:

• Education: Diploma / ITI / B.Tech in Electronics, Electrical, or Computer Engineering.
• Experience: 1–3 years of experience servicing Xerox, Canon, Kyocera, Ricoh, or similar MFP brands (freshers with strong technical aptitude may be considered).
• Technical Skills:
• Knowledge of copier mechanics, scanning units, and image processing systems.
• Understanding of printer networking and driver installations (TCP/IP, SMB, print queues).
• Ability to interpret service manuals, circuit diagrams, and fault codes.
• Soft Skills: Strong communication, customer handling, and time management skills.
• Tools: Familiar with service diagnostic tools and Xerox Service Software (if applicable).
• License: A two-wheeler driving license preferred for field visits.

Benefits:

• Competitive salary with performance-based incentives.
• Field travel allowance.
• Training on Xerox machines and digital print technologies.
• Career growth opportunities within the service department.

Employment Type: Full-TimeSalary Range: ₹15,000 – ₹45,000 per month (based on experience and skill level)

Would you like me to tailor this JD for field service engineers (who travel to client sites) or in-house service center engineers (who repair machines at your workshop)? I can adjust tone and responsibilities accordingly.

Job Type: Fresher

Pay: ₹200,000.00 - ₹500,000.00 per year

Experience:

• total work: 2 years (Preferred)
• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person