Field Service Engineer - Consumer Electronics and Appliances

About the Company and Profile

Frootle India Private Limited is in the business of curating innovative Home, Kitchen, and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful.

Some of the well-known brands are:

Ecovacs

Kuvings

Coway

Instant Brands

XGIMI

Laifen

Cosori

Levoit

Laurastar

Company Website:

We are looking for enthusiastic engineers who want to build their career in a core engineering profile with these global brands, pioneering in the latest industry technology.

Roles and Responsibilities

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other team members to ensure that services are delivered effectively.
• Promptly following up on service requests and closing them effectively by visiting the customer.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Build and maintain relationships and rapport with customers.
• Ensure customer satisfaction and a good experience.
• Coordinating and facilitating a smooth flow of communication within the internal teams.
• Retain existing customers and increase brand loyalty
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Manage customer relationships and create repeat purchases

Required Candidate Profile

• A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering
• Excellent verbal, listening, and customer service skills.
• Ability to identify problems and solve them proactively
• Ability to remain patient and professional under pressure.
• Superb work ethic and a growth mindset.
• The ability to convince and explain technical information to customers.
• The ability to tear down a product and understand the parts involved and how it works.
• English & Local Regional Language Mandatory
• Vehicle (2-wheeler)

  Mandatory

  .
• Immediate joining.

Perks and Benefits

- Complete Travel Reimbursement

- Paid Sick Leave

- Complete Training with Industry experts

- Medical Insurance, Accidental Insurance, and Term Insurance are covered.