Field service Engineer

Atlas Copco

3 - 5 years

4 - 7 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

product quality electrical engineering spare parts customer satisfaction pharma instrumentation analytical instruments preventive maintenance technical support service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role To perform Service interventions in line with product requirements in an efficient manner with an objective of achieving VTS growth targets & customer satisfaction within VTS structure & guidelines. Service Operations
Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service planner and sales engineer for spare parts availability at site. Complete the service at customer site.
Understand the service procedure from the technical support team in case of a complex procedure.
Create the service report post job. Supporting multi brand products by maintaining respective brand dignity. In order to complete service interventions at customer site Service efficiency
Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
Improve utilization hours.
Identify potential spares and service needs with the service planner to be shared with the sales team.
Visit detractor customers with complaints to understand and resolve the issue. Implement action plans prepared by Manager for converting detractors into promoters. In order to improve service revenue and enhance customer satisfaction Dealer Operations Monitoring
Train dealer engineers to solve complex technical problems
Keep them updated with relevant technical and product related information
Monitor complaints of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population In order to equip dealers service engineers to perform service interventions first time right and to maximize revenues and customer satisfaction through Dealership. Failure reporting
Timely reporting of warranty complaints and product quality related issues Escalation of customer feedback In order to help the product company in addressing product quality issues Compliance with Corporate Guidelines
Follow in letter and spirit the Atlas Copco Vision, Mission and core values
Comply with the Atlas Copco Business Code of Conduct
Comply with the policies and procedures communicated from time to time
Perform any other tasks given by supervisor from time to time In order to enrich the Corporate Culture To succeed, you will need BE / Diploma in Mechanical / Electrical Engineering. Minimum 3

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