Field Service Engineer

Job Summary:

The LCMSD Field Service Engineer is responsible for delivering world-class on-site support to Agilent customers by performing installation, implementation, maintenance, and repair of LC/MS and related systems. The role ensures optimal instrument performance, drives customer satisfaction, and contributes to continuous improvement in service delivery.

Key Responsibilities:

• Perform installation, configuration, and optimization of Agilent LC/MS systems and related software/network solutions at customer sites.
• Provide preventive and corrective maintenance to ensure instruments operate within specifications and customer expectations.
• Diagnose and resolve complex hardware, software, and application performance issues on LC/MSD instruments.
• Deliver application support and advise customers on proper system configuration, usage, and preventive care to enhance uptime and performance.
• Collaborate cross-functionally with Sales, Marketing, Technical Support, and technical team to ensure seamless customer experience and timely resolution of escalations.
• Act as a technical resource for the field team—providing mentorship, training, and guidance on LCMS technology and service practices.
• Conduct internal and external technical training sessions or seminars for engineers and customers as required.
• Maintain accurate service records, documentation, and reporting in compliance with Agilent’s service processes.
• Proactively identify potential equipment or software issues to prevent unplanned interruptions to customer operations.
• Support the qualification and calibration of instruments for large-scale customer sites and regulated environments.
• Participate in Agilent-approved credentialing and compliance processes required to access and service customer facilities.

Qualifications

• Bachelor’s or Master’s degree in Electronics, Instrumentation, Analytical Chemistry, Biotechnology, or related field.
• 6+ years of experience working on LC/MS system; exposure to regulated (pharma/biopharma/Method development, troubleshooting) environments preferred.
• Strong understanding of chromatography and mass spectrometry principles and associated software tools.
• Excellent analytical and problem-solving skills with a customer-first mindset.
• Ability to manage multiple service calls independently and work effectively in field conditions.
• Good interpersonal and communication skills to collaborate with cross-functional teams and customers.
• Willingness to travel frequently within the assigned region.

Additional Details

Travel Required:

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