Field Service Engineer

Primary role : Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.

Responsibilities of this position include but are not limited to;

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level

• To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products

• Leads projects requiring coordination with other functions & customers

• Deliver customer education courses on-site as well at COE labs

• Cost & time effective application method deployment on Agilent instruments

• Promptly troubleshoot method/technology transfers issues from one instrument to another.

• Respond promptly to related customer queries & help in prompt resolution of customer escalations

• Training of internal & external team and provide technical support.

• To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs

• Holds product seminars for customers, prospects and employees

• To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted

• Must be willing to travel extensively.

Qualifications

• Master’s/Bachelor’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent

• Relevant 4-5 years of professional experience on analytical instruments in Gas Phase chromatography domain like GC, GCHS, GCHSMS, GCMSMS etc. in Food, Pharma, Chemical & Energy, Petroleum markets etc.

• Experience working on Gas Analyzers & special products like GCQTOF would be preferable

• Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills.

• Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

Travel Required:

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