Field Service Engineer

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #LI - Onsite

This role is contributing to the Process Automation Marine & Ports division in India Region.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role

• You enjoy working with commissioning and maintenance activities in the Marine & Ports market.
• You have 8 to 10 years of experience in drives or industrial automation service engineering.
• You possess extensive knowledge of ABB drives or industrial automation.
• You are passionate about customer management and stakeholder management.
• A diploma or engineering degree in any specialization is required.
• You are comfortable communicating in English, both verbally and in writing