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Field Sales Executive

Field Sales Executive

Rentokil Initial

2 - 7 years

4 - 9 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

direct sales service delivery dso sales networking mis billing back office scheduling customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

Business Development (Sales)

Get business as per the approved business plan of the branch

Responsible for sales promotion activities in the assigned territory

Ensure all Sales KPIs are achieved month on month

Identify and follow-up with prospective customers and respond to enquiry calls within specific time period

Maximise conversion of enquiries into orders

Ensure renewals in line with Company Expectations

Keep a close eye on the developments & business opportunities in the assigned territory

Prepare MPG and ensure it s updated regularly

Customer Service

Ensure the quality of service delivery

Maintain good liaison with the customers

Prepare reports & submit the same on time to the customers

Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required

Conduct detailed inspection & SRA at clients site

Prepare quotations for the customers through the system

Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers

Set correct Customer expectations with respect to the pest management

Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured

Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners

Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery

Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling

Administration & Accounts

Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary

Follow-up for the timely and correct invoicing by the back office

Share the costings and customer expectation with operations before service delivery

Ensure all the collections gets deposited to back office within 24 hours

Review daily collection & billing with back office department

Maintaining Systems and MIS

Ensure the required systems related to sales are updated on timely basis.

Prepare Daily and Monthly Sales Report

Maintain Database of customers

Key Result Areas:

Business Development (Sales)

Develop new business opportunities & Upselling Opportunities

Renewals (if assigned)

Calls/ Survey / Quotations/ PDSA as per Regional plan

Collection & DSO

Customer Service

Timely Invoice Submission

Competencies (Skills essential to the role):

Good Interpersonal & Networking Skills

Ability to communicate effectively

Ability to negotiate with the clients

Ability to achieve targets

Computer Skills

Educational Qualification / Other Requirement:

Any Graduate (Any stream)

Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for

Commercial business profile

Preferable experience of minimum 2 years in Home product / Home service business,

residential cleaning services for Residential business profile

Role Type / Key working relationships:

Field Sales - Individual Contributor Role

External team- Customers and Customer representative

Internal team- ABM/BM, Operations & Sales Colleagues, Planners

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Field Sales Executive