Field Operations Specialist

You will be responsible for handling customers, ensuring customer satisfaction, executing projects, and resolving issues in a timely manner. Additionally, you will be required to adhere to service level agreements and work towards upscaling existing customers. Your main responsibilities will include planning for installations and service, ensuring quality work in installations and services, minimizing bench time, and utilizing bench time for other productive tasks that contribute to the company's revenue and image. Proper coordination with clients and maintaining regular communication with existing customers to keep them engaged throughout the year will also be essential. You will need to conduct regular visits to customers, take proactive actions to ensure trouble-free operation of the platform, and aim for positive feedback from customers to maintain high CSAT/NPS scores. Identifying opportunities for revenue growth within existing customers, increasing nodes, and monitoring competitors on the site to provide feedback to the product team will also be part of your responsibilities. As a Specialist Field Operations, you will be expected to take ownership of existing customers, actively engage in actions to drive successful outcomes, conduct regular meetings with customers to ensure smooth platform operation, and provide regular reports on platform health and issue resolutions. Furthermore, you will be required to collaborate with customers to address their pain points, identify product gaps, monitor market trends and competition, and provide inputs to the product team and management. To qualify for this role, you should have 5-7 years of relevant experience, knowledge of data communication systems/processes and IoT gateways, a basic understanding of Energy Management/industrial processes/utility systems, familiarity with software platforms/BMS/Cloud architecture, and expertise in communication networking and establishing connectivity with various gateways, BMS, and other platforms.,