Female| Customer Service

1 - 5 years

4 - 6 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle

    inbound and outbound customer calls

    effectively and professionally.
  • Address and resolve customer

    queries, complaints

    , and

    service requests

    within defined

    SLA timelines

    .
  • Maintain

    high levels of customer satisfaction

    through active listening and effective communication.
  • Ensure compliance with

    quality standards, productivity metrics

    , and

    regulatory guidelines

    .
  • Collaborate with the team to support

    continuous process improvements

    .
  • Provide

    real-time feedback

    and contribute to internal knowledge sharing

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