F&B Operations Lead– Cafe & Bakery Chain

Job Title:

Location: Chennai

Experience: 4-6 Years

About Us

operations leader

What We’re Looking For

• Not from a star hotel background.

  This role needs someone who has worked in

  restaurants, cafés, QSRs, or cloud kitchens

  — and thrived in fast-moving, high-pressure environments.
• Someone who is

  down-to-earth, hands-on, and people-first

  . You won’t just manage teams — you’ll work alongside them when needed.
• A sharp operator who understands how to balance

  quality, speed, and cost

  .
• A doer, not a desk person. You know the grind and love the process.

Key Responsibilities

• Oversee daily operations across all bakery outlets, ensuring quality, consistency, and smooth service.
• Lead outlet managers, kitchen teams, and front staff — hire, train, coach, repeat.
• Keep costs tight: manage stock, wastage, procurement, and P&L.
• Drive outlet performance through regular reviews, audits, and actionable reporting.
• Ensure FSSAI and food safety compliance across all locations.
• Coordinate with kitchen and marketing teams for menu rollouts, offers, and events.
• Handle customer escalations and frontline feedback swiftly and empathetically.
• Set up processes and SOPs for scale — we’re growing, fast.

What You Bring

• 4-6 years of F&B experience in restaurants, cafés, or delivery-first brands (not hotel backgrounds).
• Strong leadership, people management, and communication skills.
• Deep operational understanding — from kitchen to cashier.
• Ability to travel to outlets and stay involved on-ground.
• A calm, solution-focused mindset and zero ego.

Why Join Us

• Fast-growing brand with real career growth
• Open, ownership-driven culture
• Competitive salary + performance-linked incentives
• A team that believes in quality, not drama