411 Failover Jobs - Page 17

Greetings from Tata Consultancy Service!!! Walkin Interview for MSSQL DATABASE ADMIN ADMIN in MumbaiWalkin Interview Date: 17th May 2025 Job Title: MS-SQL DATABASE ADMINExperience Required: 4 to 10 YearsLocation: MumbaiResponsibilities:Minimum4 to 8 years of Hands-on MS-SQL databaseKnowledge Performance Tunning & High Availability.Expertise in MS-SQL, proficiency in SQLDatabase Administration which includes managing, configuring and maintaining MS-SQL databasesMS-SQL database Performance Tuning and optimizing MS-SQL databases for improved performance and responsiveness.In-depth expertise and guidance in all aspects of MS-SQL database managementMS-SQL Database Performance Tuning and optimizing MS-SQL databases for improved performance and responsiveness.MS-SQL Database Management and High Availability Setup such as replication and failover mechanism, to ensure continuous access of data.Creating and maintaining data models to ensure data integrity and efficient querying.MS-SQL Database Backup, Recovery and DR Planning, Setup & ManagementImplementing and maintaining database security measures, including access controls, encryption, and authentication.Collaboration with developers, system administrators and other stakeholders to ensure seamless integration and optimal performanceScalability to database to accommodate future growth and increased data volumes.Version Upgrades and patching and applying patches to ensure the security and stability of MS-SQL.Ability to work with various operating systems, especially RHEL.Familiar with the monitoring tools to track database performance Walk In Drive Date: 17th May 2025Registration Time: 09:30 AM – 12:30PMVenue : Tata Consultancy Service Wellspring Mumbai Office 4W3G+J2R, Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra 400079

This role is for one of the Weekday's clients Salary range: Rs 2500000 - Rs 4000000 (ie INR 25-40 LPA) Min Experience: 8 years Location: Mumbai JobType: full-timeWe are seeking a technically strong and passionate Principal DevOps Engineer or Senior Database Administrator to lead infrastructure, automation, and operations efforts across development and production environments. The ideal candidate has hands-on experience in building secure, high-performing, and scalable cloud infrastructure, with deep expertise in DevOps best practices and database optimization. Requirements Key Responsibilities: Architect and implement scalable and resilient infrastructure for web, mobile, and data-intensive applications on cloud platforms. Manage and optimize SQL and NoSQL databases, with a focus on MongoDB, ensuring performance, scalability, and reliability. Automate infrastructure provisioning, configuration, and software deployment using modern DevOps toolchains. Develop and maintain robust backup, disaster recovery, and restoration policies with minimal RTO and RPO. Administer and support Linux environments across AWS, Azure, IBM Cloud, and AliCloud. Identify and address performance bottlenecks in applications, infrastructure, and databases. Build and manage a comprehensive monitoring and alerting system to ensure system health and uptime. Continuously evaluate and integrate new tools and technologies to improve infrastructure automation and operational efficiency. Design high-availability architecture with automated failover and minimal manual intervention. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 8-10 years of hands-on experience in building and managing high-volume, scalable microservices on cloud infrastructure. Strong expertise in Linux/Unix system administration and Python/Shell scripting. In-depth knowledge of cloud platforms, especially AWS (EC2, ELB, S3, Auto Scaling, VPC, Lambda); familiarity with GCP and Azure is a plus. Experience with CI/CD pipelines and deployment automation tools such as Jenkins, Maven, Puppet, Chef, GitLab CI/CD. Proficiency in monitoring tools such as Zabbix, Nagios, CloudWatch, or similar. Deep understanding of Java-based application stacks, Apache Tomcat, Nginx, Kafka, microservices, and caching strategies. Strong background in database performance tuning, query optimization, and schema design. Proven experience in enterprise application lifecycle management and 24/7 production support. Knowledge of DevOps and IT operations best practices in high-availability environments. Strong communication, analytical, and decision-making skills. Key Skills: Linux, Unix, Shell Scripting, Python, AWS, GCP, CI/CD, Jenkins, MongoDB, Database Optimization, Infrastructure Automation, Monitoring, Kafka, Microservices

About the Company We are Mindsprint! A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients. Working with leading technologies and empowered with the freedom to create new solutions and better existing ones, we have been inspiring businesses with pioneering initiatives. Awards bagged in the recent years: Great Place To Work® Certified™ for 2023-2024Best Shared Services in India Award by Shared Services Forum – 2019Asia’s No.1 Shared Services in Process Improvement and Value Creation by Shared Services and Outsourcing Network Forum – 2019International Innovation Award for Best Services and Solutions – 2019Kincentric Best Employer India – 2020Creative Talent Management Impact Award – SSON Impact Awards 2021The Economic Times Best Workplaces for Women – 2021 & 2022#SSFExcellenceAward for Delivering Business Impact through Innovative People Practices – 2022 For more info: https://www.mindsprint.org/ Follow us in LinkedIn: Mindsprint Position : Associate Director Responsibilities Lead, mentor, and manage the Data Architects, Apps DBA, and DB Operations teams.Possess strong experience and deep understanding of major RDBMS, NoSQL, and Big Data technologies, with expertise in system design and advanced troubleshooting in high-pressure production environments.Core technologies include SQL Server, PostgreSQL, MySQL, TigerGraph, Neo4J, Elastic Search, ETL concepts, and high-level understanding on data warehouse platforms such as Snowflake, ClickHouse, etc.Define, validate, and implement robust data models and database solutions for clients across sectors such as Agriculture, Supply Chain, and Life Sciences.Oversee end-to-end database resource provisioning in the cloud, primarily on Azure, covering IaaS, PaaS, and SaaS models, along with proactive cost management and optimization.Hands-on expertise in data migration strategies between on-premises and cloud environments, ensuring minimal downtime and secure transitions.Experienced in database performance tuning, identifying and resolving SQL code bottlenecks, code review, optimization for high throughput, and regular database maintenance including defragmentation.Solid understanding of High Availability (HA) and Disaster Recovery (DR) solutions, with experience in setting up failover setup, replication, backup, and recovery strategies.Expertise in implementing secure data protection measures such as encryption (at rest and in transit), data masking, access controls, DLP strategies, and ensuring regulatory compliance with GDPR, PII, PCI-DSS, HIPAA, etc.Skilled in managing data integration, data movement, and data report pipelines using tools like Azure Data Factory (ADF), Apache NiFi, and Talend.Fair understanding of database internals, storage engines, indexing strategies, and partitioning for optimal resource and performance management.Strong knowledge in Master Data Management (MDM), data cataloging, metadata management, and building comprehensive data lineage frameworks.Proven experience in implementing monitoring and alerting systems for database health and capacity planning using tools like Azure Monitor, Grafana, or custom scripts.Exposure to DevOps practices for database management, including CI/CD pipelines for database deployments, version control of database schemas, and Infrastructure as Code (IaC) practices (e.g., Terraform, ARM templates).Experience collaborating with data analytics teams to provision optimized environments as data’s are shared between RDBMS, NoSQL and Snowflake Layers.Knowledge of security best practices for multi-tenant database environments and data segmentation strategies.Ability to guide the evolution of data governance frameworks, defining policies, standards, and best practices for database environments. Job Location : ChennaiNotice period :15 Days / Immediate / Currently Serving Notice period - Max 30 DaysShift : Day ShiftExperience : Min 12 YearsWork Mode : HybridGrade : D1 Associate Director

Greetings from Tata Consultancy Service!!! Walkin Interview for POSTGRES DATABASE ADMIN in MumbaiWalkin Interview Date: 17th May 2025 Job Title: POSTGRES DATABASE ADMINExperience Required: 4 to 10 YearsLocation: Mumbai Job Description:Minimum 4 to 8 years of Hands-on PostgreSQL & EDB DB databaseKnowledge Performance Tunning & High Availability.Expertise in PostgreSQL, proficiency in SQLDatabase Administration which includes manage, configure and maintain EDB PostgreSQL databasesPostgreSQL & EDB Database Performance Tuning and optimizing PostgreSQL databases for improved performance and responsiveness.In-depth expertise and guidance on all aspects of EDB PostgreSQL database managementPostgreSQL & EDB Database Performance Tuning and optimizing PostgreSQL databases for improved performance and responsivenessPostgreSQL & EDB Database Management and High Availability Setup such as replication and failover mechanism, to ensure continuous access of data.Creating and maintaining data models to ensure data integrity and efficient querying.PostgreSQL & EDB Database Backup, Recovery and DR Planning, Setup & ManagementImplementing and maintaining database security measures, including access controls, encryption, and authentication.Collaboration with developers, system administrators and other stakeholders to ensure seamless integration and optimal performanceScalability to database to accommod ate future growth and increased data volumes.Version Upgrades and patching and applying patches to ensure the security and stability of PostgreSQL.Ability to work with various operating systems, specially RHEL.Familiar with the monitoring tools to track database performance. Walk In Drive Date: 17th May 2025Registration Time: 09:30 AM – 12:30PMVenue : Tata Consultancy Service Wellspring Mumbai Office 4W3G+J2R, Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra 400079

32072BR Bangalore - Campus Job Description Senior Database Administrator / SQL Developer Job Summary: We are seeking a highly skilled and experienced Senior MS SQL Server Database Administrator to manage and support mission-critical, customer-facing environments. The role involves implementing and maintaining high-availability and disaster recovery solutions, including Always On Availability Group Cluster and replicated (OLTP/ODS) environments deployed in both private cloud datacenters (VMWare) and AWS EC2 instances. The candidate will ensure optimal performance, security, and scalability for our customers environments. Role And Responsibilities: Design, implement, and maintain MS SQL Server databases in a hybrid cloud environment. Support multiple hosted customer SQL Server environments from SQL Server 2014 -2019. Manage and support Always On Availability Groups for high availability and disaster recovery. Configure and manage OLTP (Online Transaction Processing) and ODS (Operational Data Store) replicated environments. Monitor database performance, identify bottlenecks, and apply optimizations to ensure high availability and scalability. Perform regular backups, restores, and database maintenance tasks to ensure data integrity and availability. Implement database security best practices to ensure data protection and compliance with industry standards (e.g., HIPAA, HITRUST). Collaborate with development, infrastructure, and DevOps teams to support database architecture, tuning, and deployment strategies. Troubleshoot and resolve complex database issues, providing 24x7 support for production environments as needed. Participate in on call support and after-hours rotations for customer upgrades, script executions, and maintenance. Create and maintain database documentation, including configuration, processes, and runbooks. Assist with ad hoc and custom reporting using T-SQL for customers including management and collaboration with offshore reporting team. Develop and implement automated processes for monitoring, backups, and failover to improve efficiency. Develop custom Stored Procedures and SQL Agent Jobs Automate repeated DBA tasks using SQL Agent Jobs and PowerShell. Respond to customer requests via Jira tickets and work directly with customers on solutions to issues and custom processes. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 7+ years Database Administration Experience. Extensive experience with MS SQL Server 2016/2019, including installation, configuration, and troubleshooting. Strong expertise with Always On Availability Groups and high-availability architectures. Proficient in managing large databases in a hybrid cloud environment. In-depth knowledge of database replication, performance tuning, and query optimization techniques. Experience with backup/recovery strategies and disaster recovery planning. Strong scripting skills (T-SQL, PowerShell) for automation and database maintenance. Familiarity with monitoring tools (e.g., SQL Sentry, DataDog, Prometheus, Grafana) and cloud management platforms (AWS RDS, EC2). Excellent problem-solving skills, with the ability to troubleshoot complex issues under pressure. Experience with security and compliance standards (HIPAA, HITRUST) is a plus. Strong communication and collaboration skills required as this is a customer facing position. Knowledge of Windows Server, command line, and PowerShell. Knowledge of SSIS and installing and executing SSIS packages. Preferred AWS Certified Solutions Architect or AWS Certified Database – Specialty. Familiarity with DevOps practices and CI/CD pipelines. Experience in database administration/management for large-scale, high-traffic environments. Working Hours: US EST hrs (8 am - 5 pm EST) Qualifications BE Range of Year Experience-Min Year 8 Range of Year Experience-Max Year 10 Show more Show less

About Company:Our Client is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Job Title: Oracle APPS Database Administrator Location: Mumbai Experience: 8+ yrs Job Type : Contract to hire. Notice Period: Immediate joiners. As a L2 resource of his /her team, he /she:Takes up technical tasks and support day to day BAU tasks/Incidents/RFC’s.Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.Proposes service improvements for all Oracle/EBS services supported throughout the organization.Provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of database system infrastructure in accordance to the SLA.Works in line with policies based on LEAN-CA-CIB best practices.Actively engages during any high severity issue and drives for issue resolution.Reviews technology changes to identify potential risks.Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.Engages with technical peer, Development team, Service managers, Architect and project teams on technology roadmap and projects.Facilitates transformation projects and suggest future directions for new areas of improvement and enhancements.Guarantees the production readiness. Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role. Actively engages to understand new technologies and technology trends and reviews them with a view to incorporate them into Bank operations.Key ResponsibilitiesTechnical ExpertiseMUST HAVE • Oracle Core & Apps DBA with expertise and working knowledge on R12.1.x / R12.2.x environment.• Sound Knowledge on 12c & 19c EBS databases along with RAC.• Troubleshooting knowledge on critical problems and areas like CM, Apache, Database etc.• Performed at least one database upgrade from 11g to 12c / 12c to 19c & EBS Upgrade from 12.1.3 to 12.2.x.• Oracle Applications 11i/R12 Support and maintenance activities like refresh and patching on multi-node environments.• Hands on experiences on Oracle application versions R12.2.0 and above versions.• Hands on experiences on Oracle Security Patches on Application and databases.• Ability to perform installations, software upgrades, and apply patches (Opatch and ADOP patches).• Database upgrade to 19c and E-Business Suite Application upgrade to 12.2.• Support & Maintain Oracle EBS Suite High Availability Design Spanning Data Centers - Database Node (RAC, Active Dataguard, Physical Standby, Snapshot Standby, Switchover, Failover). Web Node (Load Balance Web Nodes, DNS/Network Configuration) Forms Node (Load Balance Forms Nodes, Servlets), Parallel Concurrent Processing (Distribute load), Adding an EBS Node in a Shared Application Tier Filesystem .• Capable of delivering under critical environment pressure, resolve complex production issues & provide support when required;• Proven track record for BAU tasks • Expertise in query fine tuning and troubleshooting.• Excellent verbal and written communication skills;• Independent and strong team player with good inter-personal skills. GOOD TO HAVE • Good scripting(shell/ANSIBLE/PYTHON) skills to automate regular DBA admin tasks.• Strong experience on configures and troubleshoot golden gate replication components.• Banking domain experience will be added advantage • RAC/Exadata/Exacc Administration• Knowledge on OCI,DBASS utilities • Exacc patching (DOM0,DOMU,GRID,DATABASE)

Exp Range:- 3 to 8 yrsLocation:- NagpurCandidate should have knowledge on Below activities. WASInstall and Build WebSphere 8.5 and WAS 9 application servers on Linux platform. Troubleshoot and maintain applications on apache web servers and middleware application servers Install and configure local and remote plugins; integrate web infrastructure components Set up vertical, horizontal and hybrid clustered environments for scalability, high availability and failover, migrate applications and process servers Work with other infrastructure teams to fulfill the server prerequisites like server and storage requirements. Create deployment scripts and work with application stakeholders to deploy applications, configure Webservices and provide connectivity, messaging and service-oriented integration to power SOA. IISManage URLs and apps hosted on IIS web serversManage SSL certificate renewal on IIS servers.Coordinate with Network team for network load balancer config and troubleshooting.Remediate security vulnerabilities reported by security team.BPMAdditional and Removal of applications Configuration of new BPM Workflow applicationsSnapshot deployment of the BPM Workflow applications. Co-ordination with other teams for OS and Database patchingWorks with the product vendors like IBM to BPM related IssuesSSL managementVersion upgrade of the BPM Workflow products

At Communication Crafts, we are a fusion of creativity and technology, delivering innovative solutions that drive businesses forward. With a strong foundation in cutting-edge technology, we combine our technical expertise with a creative mindset to solve complex challenges and deliver exceptional results. We offer services like digital product development, custom software development, mobile application development, API integration, Frontend development and web application development. Established in 2005, almost 20 years since then, Communication Crafts caters to an enviable clientele across sectors and geographies. To know more about the company please visit https://communicationcrafts.com/?cc=com We are seeking a highly skilled and experienced Senior System and Network Administrator to join our team. The ideal candidate will have a strong background in managing and optimizing IT infrastructures, with a proven track record in an IT company environment. This role requires a deep understanding of system and network administration, security protocols, and the ability to troubleshoot complex technical issues. Experience Required: 5 to 8 years Location: Sindhu Bhavan Road, Ahmedabad (Onsite)***IT Industry Experience must*** Job Description Key skills expected: Desktop Support, Network maintenance & Security, Office 365 Product knowledge, Sophos (Firewall), Backup Management, Cloud Server (AWS/Azure)Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Identify hardware and software problems and recommend solutions Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Local network maintenance Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Identify service-related issues and recommend solutions Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Maintain inventory and deployment of licenses. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and performance

Administer, maintain, tune, and troubleshoot Microsoft SQL Server databases (on-prem and cloud). Lead or support database migration projects to Azure (e.g., Azure SQL Database, Managed Instances, SQL VM). Design and implement disaster recovery (DR) and high availability (HA) strategies using Always On, Failover Clustering, or Azure options. Work with infrastructure/network teams to configure network connectivity, firewall rules, VNETs, NSGs, and private endpoints for secure database access. Monitor database performance and optimize queries, indexes, and resource usage. Implement backup strategies, security hardening, and auditing for compliance. Perform database patching, upgrades, and lifecycle management. Collaborate with application and DevOps teams to support CI/CD pipelines, database deployments, and performance improvements. Troubleshoot and resolve database access or performance issues related to cloud networking (latency, routing, DNS, etc.). Understanding of networking in Azure: Virtual Networks (VNETs), Network Security Groups (NSGs) VPN/ExpressRoute Subnet planning and IP ranges Private Link and Service Endpoints About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What You'll Be Doing Windows Server/AD/DC patching, VMware, Failover cluster, AD, DNS, DHCP Disc adds, Storage adds etc; Hardware Knowledge, Migration experience on P2V, storage. Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers. Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012, 2016, 2019 and 2022 Support and administration of Microsoft Active Directory environments, DNS, DHCP Support and administration of Microsoft Server Clustering. Migration knowledge for P2V, Storage etc Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products Knowledge and troubleshooting capability with multiple high availability solutions Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments Following thorough Change Management processes and documentation Following thorough Root Cause Analysis processes and documentation After hours oncall weekly rotations throughout the team Business hours ticket queue owner and handling weekly rotation Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks Implementing server hardening/security best practices Server performance/capacity planning Troubleshooting supported end user application server issues Responsible for maintaining supported customer applications that may require modifications to work in a client server environment Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems Thorough environment documentation Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance. Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline. Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions. Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions. Keeps track of lessons learned and shares those lessons with team members. Mitigates team conflict and communication problems; provides information that insures interest and understanding. Promotes innovation, creativity, and effectiveness, always striving for continuous improvement. Grows professionally and personally; eager to acquire new knowledge. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLAExecute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB articlePerform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findingsDocument and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management.Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs.2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management