Factory Manager (Icecream)

Role Objective

• Serve as singular point of contact (SPOC) for operations and issues pertaining to product quality, food safety and production efficiency
• Serve as HACCP team lead and set up the production facility to be eligible for HACCP & FSSC22000 certification
• Build a process oriented culture of ‘continuous improvement’ to ensure targets related to the following are achieved:

1. Production capacity & productivity targets
2. Customer satisfaction in product quality & delivery
3. Food safety, hygiene and GMP
4. Maintenance efficacy
5. Employee satisfaction

Areas of Responsibility

Production

• Ensure purchase orders received from customers (outlets, institutions, etc.) are delivered on time following all set procedures
• Plan and schedule weekly production ensuring raw materials are stocked and resource allocated efficiently (raw materials, labels, packaging available & stocked, staffing allocated, etc.)
• Build efficiency & productivity in production capacity through complete understanding of daily activities & demand forecasting through communication with relevant stakeholders
• Follow through delegated responsibilities to supervisors and workers are carried out in a proficient manner
• Ensure customer issues related to delivery, quality, complains are resolved promptly

Quality & Safety

• Ensure GMP, food safety & hygiene are enforced in all areas of factory
• Assist with drafting, training, implementing & enforcing Standard Operating Procedures
• Maintain an up to date product specification sheet for all products
• Maintain supplier specification & testing records
• Active part of HACCP team to ensure accreditation and implementation timelines are met
• Identify gaps in food safety & hygiene through regular mock recalls & internal audits and set measures & controls to ensure gaps are filled
• Assist with presenting root cause analysis & preventive methods to management when issues related to quality, safety, hygiene & productivity arise
• Liaises with external auditors to ensure activities are explained and non conformances are resolved promptly & effectively

Supervision & Training

• Provide training to staff in all areas to ensure productivity targets are achieved, food safety, GMP & hygiene is followed
• Complete hands on understanding of all unit operations pertaining to production & factory and train staff

Testing

• Ensure analytical tests for raw materials and finished goods are performed for every batch

Maintenace

• Ensure all equipment are functioning through implementing periodic maintenance duties
• Coordinate with maintenance & service teams to promptly resolve breakdowns

Reporting

• Report daily report to the management at the end of every day

Education & Experience

• B.Tech in Food Science & Technology or related discipline preferred
• 3+ years of experience in a production planning, QA, QC role preferably in ice cream/dairy.
• Proven successful experience in food safety programs is essential
• Accountable, proactive, excellent communication; team player; motivating, honest