Key Responsibilities
- Develop and implement property management strategies aligned with client objectives
- Oversee property operations including maintenance, security, and vendor management
- Prepare and manage annual operating budgets and capital expenditure plans
- Conduct regular property inspections and implement preventative maintenance programs
- Ensure compliance with building codes, regulations, and safety standards
- Coordinate projects and property renovations
- Prepare detailed property performance reports for clients and senior management
- Implement sustainability initiatives to improve energy efficiency and reduce operating costs
- Respond to emergency situations and develop contingency plans
Detailed Responsibilities
Property Operations Management
- Develop comprehensive property management plans with clear objectives, strategies, and performance metrics
- Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
- Conduct weekly property inspections to identify maintenance issues and ensure compliance with quality standards
- Ensuring the cleanliness and hygiene of all areas, including offices, common areas, restrooms, cafeteria, meeting rooms etc.
- Managing and maintaining high standards for various soft services including housekeeping, cleaning, waste management, pest control. reception management, canteen operations, event management , parking etc.
- Oversee all maintenance activities, including preventive maintenance programs and emergency repairs
- Manage security protocols and systems to ensure tenant and property safety
- Coordinate janitorial services and maintain cleanliness standards throughout common areas
- Implement seasonal maintenance procedures (Monsoon preparedness etc.)
- Ensure all building systems (mechanical, electrical, plumbing, fire/life safety) operate efficiently
- Maintain accurate property records including drawings, warranties, permits, and certificates
- To establish engineering & operational procedures & roll out the same for site staff
- To establish contacts with local authorities for facility related issues and for all statutory related compliance at all times.
- To review the maintenance/service practices of M&E contractors to deliver quality work practices as per SLA
- To plan & ensure smooth operations of all mechanical, electrical, plumbing & civil works pertaining to the facility
- Ensure all technology tools at the site are working fine. Support introduction of new tools and ensure the team is trained to use the new tools.
- Periodically inspection of log books, history card, checklist, escalation charts, & PPM schedules etc. for a better management of engineering systems
- To ensure an up-time of 100% and set up the practices to deliver seamless service.
- To ensure all statutory documents & licenses are updated like Fire, Lift, DG form, Pollution Control, Etc. related to M&E operations.
- To implement energy management program to reduce the cost on utilities.
- To plan, implement & adhere to 52 weeks annual M&E maintenance schedule. Coordinate with FM /business OEM for fixing the dates for the shutdown.
- To participate during emergency evacuation procedure and manage health & safety issues.
- All EHS policies and protocols to be given top priority. Follow No Safety No Work
Financial Management
- To ensure proper planning & managing of the CAPEX & OPEX budgets for engineering & operational expenses
- Monitor and analyse monthly financial performance against budgets
- Review and approve all property-related invoices within established authority limits
- Prepare variance reports with detailed explanations for financial deviations
- Identify cost-saving opportunities without compromising service quality
- To ensure proper planning of critical spares for all installations as per manufacturer recommendation and inventory control.
- Ensure all critical systems in the building to have AMCs in place.
- To coordinate with JLL finance on monthly accruals update & invoice processing
- Keep a close track of utility bills and take steps to reduce energy, water consumption YoY
Relationship Management with Agencies / Stakeholders
- Develop and maintain strong relationships with Agency SPOCs at all levels
- Respond to Agencies requests within JLL's established service level agreements
- Issue timely and clear communications to agencies regarding building operations
Vendor Management
- Select qualified service providers through competitive bidding processes
- Negotiate service contracts to optimize quality and cost-effectiveness
- Conduct quarterly vendor performance reviews if needed .
- Ensure compliance with JLL's vendor management protocols and ethical guidelines
- Process vendor payments according to contract terms
Sustainability Initiatives
- Implement energy-efficiency measures to reduce property consumption
- Execute waste reduction and recycling programs
- Support JLL's corporate sustainability objectives at the property level
- Communicate sustainability achievements to JLL , clients, stakeholders
Compliance & Risk Management
- Ensure property compliance with local & state regulations
- Maintain all necessary permits and certificates of occupancy
- Coordinate required inspections of life safety systems, elevators, and other regulated equipment
- Implement risk management protocols to minimize liability
- Maintain proper insurance coverage for property operations in alignment with client
- Document and address all incidents according to established procedures
- Ensure compliance with JLL's corporate policies and procedures
Team Leadership
- Manage onsite JLL Supervise on-site FM team including assistant managers and executives (soft and tech)
- Provide clear direction and performance expectations to team members
- Conduct regular performance reviews and develop improvement plans when needed
- Identify training opportunities to enhance team capabilities
- Foster a collaborative and service-oriented culture
- Ensure proper staffing levels to meet property / facility needs
Required Qualifications
- Degree in Electrical/Mechanical, with min 10 years of work experience in Property / Facility Industry /Real Estate Industry. Candidates with Commercial building management experience will be preferred.
- Proven track record managing at least 200,000 square feet of commercial space
- Strong financial acumen with budget responsibility of the entire property
- Excellent communication and client relationship skills
- Knowledge of building automation systems and energy management technology
- Experience with capital improvement project management
- Experience of managing FM services of independent standalone building