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Compass Group
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Facility Helpdesk Executive

Facility Helpdesk Executive

Compass Group

1 - 3 years

3 - 4 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

helpdesk management front desk facility helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Helpdesk Operations

Manage the facilities helpdesk via phone, email, ticketing system, or walk-ins.
Log all service requests/complaints related to maintenance, housekeeping, pantry, HVAC, electrical, plumbing, stationery, etc.
Assign tickets to the appropriate service teams or vendors.

Ticket Management

Track open requests and follow up until resolution.
Escalate unresolved or delayed issues to the Facilities Manager.
Ensure SLA compliance for all ticket closures.

Employee Interaction & Support

Provide prompt responses to employee queries regarding office infrastructure and facility services.
Maintain a courteous and service-oriented demeanor at all times.
Communicate status updates proactively to the requestor.

Vendor Coordination

Coordinate with housekeeping, maintenance, pest control, security, and other service providers to ensure task completion.
Validate job completion and update ticketing systems accordingly.

Administrative Support

Maintain facility checklists and logs.
Assist in planning preventive maintenance schedules.
Support conference room bookings, access card requests, or any workplace logistics needs as per company processes.

Reporting & Documentation

Generate daily/weekly/monthly reports on ticket volumes, resolution time, pending cases, and vendor performance.
Maintain documentation for audit and compliance purposes.

Qualifications:

Education:
Graduate in any discipline (preferably in administration, facilities, or business management)
Experience:
13 years in facility/helpdesk/administrative roles in a corporate setup
Languages:
English (mandatory), regional language (preferred for local coordination)

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