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Compass Group
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Facility Helpdesk Executive

Facility Helpdesk Executive

Compass Group

1 - 3 years

2 - 4 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

helpdesk management help desk operations facility

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Helpdesk Operations:

Receive and log facility-related requests via phone, email, or ticketing system.
Assign tasks to the appropriate facility or maintenance teams and follow up until closure.
Monitor the status of open requests and ensure timely resolution.

Communication & Coordination:

Act as a liaison between employees, vendors, and internal facility teams.
Communicate effectively to keep requesters informed on the status of their issues.
Coordinate with housekeeping, security, technical, and other soft/hard service teams.

Documentation & Reporting:

Maintain accurate records of all requests, incidents, and resolutions.
Prepare daily, weekly, and monthly reports on helpdesk performance, open/closed tickets, and recurring issues.

Customer Service:

Ensure a high level of customer service is provided to internal stakeholders.
Handle escalations in a professional and timely manner.

Support Compliance:

Ensure all requests are handled in line with company policies and safety standards.
Assist during facility audits by providing relevant documentation.

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