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Compass Group
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Facility Helpdesk Executive

Facility Helpdesk Executive

Compass Group

1 - 3 years

3 - 4 Lacs

bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

helpdesk management facility management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Helpdesk Operations:

Act as the first point of contact for employees reporting facility-related issues (e.g., maintenance, housekeeping, utilities, office infrastructure).
Log and track all service requests in the facility management system or ticketing software.
Prioritize, assign, and escalate requests to appropriate departments or vendors.

Issue Resolution & Follow-Up:

Coordinate with in-house technicians or external vendors to ensure timely resolution of reported issues.
Monitor open tickets and follow up until closure, ensuring minimal disruption to office operations.
Keep requesters informed about the progress and status of their requests.

Facility Support:

Assist in scheduling and coordinating maintenance, inspections, and repairs.
Support general office operations such as access card management, workstation allocation, and asset tagging.
Help with onboarding/offboarding activities by coordinating desk setups or clearances.

Reporting & Documentation:

Maintain accurate records of helpdesk requests, service levels, vendor responses, and issue resolution times.
Generate daily/weekly reports for Facility Managers to review trends and recurring issues.
Assist in documenting SOPs and checklists for facility processes.

Communication & Customer Service:

Provide excellent internal customer service by handling employee queries professionally.
Communicate clearly and promptly with stakeholders at all levels (employees, vendors, admin teams).

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