F&A Senior Admin Assistant

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Job Duties

• Handling customer billing queries regarding shipment for EU countries
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Engaging in active listening with callers and confirming or clarifying information as needed
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
  

Skill Requirement

• Good and effective communication in English (Speak / Write)
• Good MS excel knowledge
• Proactive approach
• Excellent interpersonal skills
• Analytical and problem-solving skills
• Must possess research & reasoning skills
• Multi-tasking & decision-making skills
• Eye to details and should meet stringent timelines
• Ability to work in a team and individually with internal and external customers
• Ability to maintain a high level of accuracy in reporting
  

Pre-requisites

• Must have prior knowledge & experience in Brexit process
• Have an excellent attendance track record
• Should be flexible with shift timings & working days as per the business requirement
• Should have Strong Customer Orientation, understanding Customer Services issues
• Should be Self-Driven, Influencer and Persuasive
• Should have basic knowledge about Europe billing process
  

Education

• Graduate/ Postgraduate in any discipline. Finance & Accounting (preferred)
  

Additional Notes

• If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new department Supervisor / Manager
  

Employee Type