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Niko Hotels
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F & B Captain

F & B Captain

Niko Hotels

0 years

1 - 3 Lacs

kadavanthara kochi kerala

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

serving hospitality customer service in-person restaurant experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesGuest Service

Greet guests warmly and ensure exceptional service throughout their dining experience.
Handle guest inquiries, complaints, and feedback professionally and promptly.
Ensure orders are taken and delivered accurately and on time.

Team Supervision

Supervise and guide waitstaff, stewards, and other service personnel.
Allocate tables and assign duties to team members.
Conduct pre- and post-shift briefings to communicate daily specials, promotions, or service notes.
Monitor staff grooming, hygiene, and service standards.

Operations

Ensure the dining area is clean, organized, and properly set up.
Oversee mise-en-place and table settings according to service standards.
Coordinate with the kitchen and bar for smooth order execution.
Monitor food and beverage quality before serving.

Sales & Revenue

Promote upselling of menu items, special promotions, and beverages.
Assist in managing reservations and seating to optimize capacity and revenue.
Support management in achieving sales targets and controlling wastage.

Compliance & Standards

Ensure compliance with hygiene, safety, and sanitation regulations.
Maintain knowledge of menu items, wine list, and promotions.
Uphold company policies and standard operating procedures.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided

Work Location: In person

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