Expert Systems Engineer - Req 2327

Responsibilities –

• Provision and maintain Azure IaaS/PaaS environment
• Manage the client and project issues and lead them to closure.
• Function as escalation point as needed by Team.
• Mentor team to increase their skills and promote consistency.
• Assisting the management in organizing, planning, and implementing strategies.
• Effective management of the client relationship and resolution of client issues/escalations.
• Maintain KPI of the TEAM and make sure team adheres to internal and external SLA
• Track the progress of weekly, monthly, quarterly, and annual objectives/goals for the associates.
• Leadership and organizational abilities with Interpersonal and good communication skills expected.
• Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure.
• Drive continuous automation and improvement in the SOP's.
• Work with Management to attain the Organizational Goals and KPI's.
• Keep progressing to keep Service upgrade as per new development in Technologies and create strategy\proposals to move client to them.
  

Qualifications

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Technical/Azure/AWS certifications
  

Experience:

• Team Player with proven communication, organizational, and strong interpersonal skills
• Must have excellent writing and communication skills (able to use office 365 all solutions)
• Ability to prioritize and drive to results with a high emphasis on quality
• Ability to translate complex technical information into understandable business language
• Experience in Microsoft Azure Cloud.
• Typically requires a minimum of 10 years of related experience
• Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, IIS web server troubleshooting, Microsoft Power Shell.
• Basic familiarity with healthcare organizations.
• Well organized, detail oriented, self-starter, able to work independently.
• Must demonstrate the ability to learn and communicate new technologies.
  

Travel Requirements:

• May require minimum travel for business needs
  

HR.Recruiting@AlteraHealth.com