Expert - Business Excellence

Job Description

Support the planning and execution of improvement initiatives using Lean and Continuous Improvement (CI) methodologies. Assist in conducting process assessments to identify areas of improvement related to efficiency, quality, and service levels. Conduct Lean workshops and Kaizen events to support operations teams Conduct problem-solving sessions for the operations team on a need basis. Support the deployment of Daily Management practices across service units, including data collection, metric tracking, and visual management updates. Help facilitate the monthly Performance Management (PM) cycle by preparing dashboards, tracking key performance indicators, and coordinating review meetings. Maintain documentation related to CI initiatives, including standard work, root cause analysis, and action plans. Collaborate with teams to track the progress of improvement ideas and follow up on the implementation of agreed actions. Assist in promoting a culture of continuous improvement by sharing success stories and engaging employees through campaigns and recognition. Learn and apply tools such as Daily Management, Problem Solving, Value stream mapping, DESSA, root cause analysis, and basic process mapping under guidance from senior practitioners. Support the onboarding and stabilization of new transitions through data analysis, reporting setup, and metric validation. Education: Graduation / Masters in any discipline Job Specific Competencies & Skills: Foundational Understanding of CI Tools: Basic knowledge of Lean, Six Sigma, and problem-solving methodologies; exposure to project support or improvement activities is a plus. Data Orientation: Ability to gather and interpret data, use Excel for analysis, and support metric-based discussions. Communication & Collaboration: Strong interpersonal skills with the ability to work effectively in a team environment and engage stakeholders at different levels. Learning Agility: Willingness to learn and grow through hands-on experience, mentoring, and structured training. Customer Focus: Passion for improving service quality and supporting internal customers. Technical Proficiency: Comfortable using MS Office (Excel, PowerPoint, Outlook); familiarity with tools like Visio or Power BI is an added advantage. Organizational Skills: Ability to manage multiple tasks, track deadlines, and follow through on actions.