Expert - Business Excellence

As a part of our team, you will be supporting the planning and execution of improvement initiatives using Lean and Continuous Improvement (CI) methodologies. Your responsibilities will include assisting in conducting process assessments to identify areas of improvement related to efficiency, quality, and service levels. You will also be conducting Lean workshops and Kaizen events to support operations teams, as well as problem-solving sessions for the operations team on a need basis. Furthermore, you will support the deployment of Daily Management practices across service units, including data collection, metric tracking, and visual management updates. Your role will involve facilitating the monthly Performance Management (PM) cycle by preparing dashboards, tracking key performance indicators, and coordinating review meetings. Additionally, you will be responsible for maintaining documentation related to CI initiatives, including standard work, root cause analysis, and action plans. Collaboration with teams to track the progress of improvement ideas and follow up on the implementation of agreed actions will be a key aspect of your role. You will also play a part in promoting a culture of continuous improvement by sharing success stories and engaging employees through campaigns and recognition. Furthermore, you will have the opportunity to learn and apply tools such as Daily Management, Problem Solving, Value stream mapping, DESSA, root cause analysis, and basic process mapping under the guidance of senior practitioners. Supporting the onboarding and stabilization of new transitions through data analysis, reporting setup, and metric validation will also be part of your responsibilities. Qualifications Required: - Graduation / Masters in any discipline Key Responsibilities: - Support improvement initiatives using Lean and CI methodologies - Assist in process assessments for identifying areas of improvement - Conduct Lean workshops, Kaizen events, and problem-solving sessions - Deploy Daily Management practices and maintain documentation related to CI initiatives - Collaborate with teams to track progress and promote a culture of continuous improvement - Learn and apply various tools under the guidance of senior practitioners - Support onboarding and stabilization of new transitions Your role-specific competencies and skills will include: - Foundational Understanding of CI Tools: Basic knowledge of Lean, Six Sigma, and problem-solving methodologies - Data Orientation: Ability to gather and interpret data, use Excel for analysis, and support metric-based discussions - Communication & Collaboration: Strong interpersonal skills with the ability to work effectively in a team environment - Learning Agility: Willingness to learn and grow through hands-on experience and structured training - Customer Focus: Passion for improving service quality and supporting internal customers - Technical Proficiency: Comfortable using MS Office (Excel, PowerPoint, Outlook); familiarity with tools like Visio or Power BI is an added advantage - Organizational Skills: Ability to manage multiple tasks, track deadlines, and follow through on actions In addition to the above, we are a diverse team that celebrates all dimensions of diversity and believes in creating a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress. Join us now and be a part of our inclusive and innovative team!,