Experienced Female Visa Counsellor

Role Overview:

Female Visa Counsellor

Key Responsibilities:

Client Counselling & Conversion

• Conduct in-person, telephonic, and online counselling sessions for prospective clients.
  
• Understand client needs, eligibility, and preferences, and recommend suitable immigration or study/work options.
  
• Present country-specific visa programs, benefits, requirements, timelines, and costs with clarity and accuracy.
  
• Build trust with clients through transparent, knowledgeable, and ethical counselling.
  
• Convert leads into confirmed clients through effective sales and relationship-building skills.
  

Visa Process Management

• Handle end-to-end visa application process for

  study, tourist, visitor, and work permit visas

  for countries including Canada, Australia, UK, USA, New Zealand, and European destinations.
• Advise clients on documentation, eligibility criteria, timelines, and interview preparation.
  
• Liaise with embassies, consulates, universities, and other relevant authorities.
  
• Stay updated with the latest immigration laws, policy changes, and country-specific requirements.
  

Sales & Business Development

• Follow up on leads generated through marketing campaigns, referrals, and walk-ins.
  
• Achieve monthly and quarterly sales targets for visa conversions.
  
• Upsell and cross-sell additional services such as PR processing, post-landing services, and language coaching.
  

Database & Reporting

• Maintain accurate client records in CRM systems.
  
• Track case progress, deadlines, and application status for each client.
  
• Generate weekly and monthly reports for management review.
  

Customer Experience

• Deliver exceptional service to ensure high client satisfaction and repeat business.
  
• Address client queries, concerns, and escalations promptly and professionally.
  

Requirements:

• Experience:

  Minimum 24 years in visa counselling, immigration consulting, or overseas education advisory.

• Education:

  Graduate degree preferred; certifications in immigration consultancy or counselling are an advantage.

• Knowledge:

  Comprehensive understanding of immigration industry, visa categories, and global migration trends.

• Skills:

• Strong counselling and interpersonal skills.
  
• Excellent verbal and written communication in English and Hindi (additional languages an asset).
  
• Proven track record in sales and lead conversion.
  
• Ability to handle multiple cases simultaneously with attention to detail.
  
• Proficiency in MS Office and CRM tools.
  

• Personality:

  Presentable, confident, empathetic, and client-focused.

Key Performance Indicators (KPIs):

• Lead-to-client conversion rate.
  
• Number of visas successfully processed and approved.
  
• Client satisfaction and feedback scores.
  
• Timely completion of cases without errors or rejections due to negligence.
  

Compensation:

Competitive salary + performance-based incentives.