Role Overview: We are seeking a dynamic, experienced Female Visa Counsellor with in-depth knowledge of the immigration and overseas education industry . The ideal candidate will handle end-to-end counselling for study visas, tourist/visitor visas, and work permits for multiple countries. The role demands exceptional counselling and sales skills, the ability to convert prospects into clients, and strong knowledge of visa processes, documentation, and compliance requirements. Key Responsibilities: Client Counselling & Conversion Conduct in-person, telephonic, and online counselling sessions for prospective clients. Understand client needs, eligibility, and preferences, and recommend suitable immigration or study/work options. Present country-specific visa programs, benefits, requirements, timelines, and costs with clarity and accuracy. Build trust with clients through transparent, knowledgeable, and ethical counselling. Convert leads into confirmed clients through effective sales and relationship-building skills. Visa Process Management Handle end-to-end visa application process for study, tourist, visitor, and work permit visas for countries including Canada, Australia, UK, USA, New Zealand, and European destinations. Advise clients on documentation, eligibility criteria, timelines, and interview preparation. Liaise with embassies, consulates, universities, and other relevant authorities. Stay updated with the latest immigration laws, policy changes, and country-specific requirements. Sales & Business Development Follow up on leads generated through marketing campaigns, referrals, and walk-ins. Achieve monthly and quarterly sales targets for visa conversions. Upsell and cross-sell additional services such as PR processing, post-landing services, and language coaching. Database & Reporting Maintain accurate client records in CRM systems. Track case progress, deadlines, and application status for each client. Generate weekly and monthly reports for management review. Customer Experience Deliver exceptional service to ensure high client satisfaction and repeat business. Address client queries, concerns, and escalations promptly and professionally. Requirements: Experience: Minimum 24 years in visa counselling, immigration consulting, or overseas education advisory. Education: Graduate degree preferred; certifications in immigration consultancy or counselling are an advantage. Knowledge: Comprehensive understanding of immigration industry, visa categories, and global migration trends. Skills: Strong counselling and interpersonal skills. Excellent verbal and written communication in English and Hindi (additional languages an asset). Proven track record in sales and lead conversion. Ability to handle multiple cases simultaneously with attention to detail. Proficiency in MS Office and CRM tools. Personality: Presentable, confident, empathetic, and client-focused. Key Performance Indicators (KPIs): Lead-to-client conversion rate. Number of visas successfully processed and approved. Client satisfaction and feedback scores. Timely completion of cases without errors or rejections due to negligence. Compensation: Competitive salary + performance-based incentives.
Responsibilities: Provide immigration counseling Process visas & work permits * Manage student & career queries Maintain customer database & CRM Schedule appointments B2B Business Development Sales incentives Travel allowance Annual bonus Performance bonus