Experience Studies Specialist

Job Description

About the Role: Our team forms part of L&H Portfolio Steering & Monitoring (PSM) within the Chief Underwriting Office (CUO). The PSM purpose is to generate insights and connect our business to proactively steer L&H in delivering sustainable profit. We therefore closely collaborate with the market units as well as other functions across the L&H community to maximize value and manage risk within our portfolio. L&H Experience Studies Centre within PSM aims to implement a standardised and state-of-the-art Experience Studies solutions that enables effective generation of insights of the L&H business to proactively steer L&H Re in delivering sustainable profits. In this role, you will be at the forefront of delivering advanced analytical capabilities for Experience Studies, leveraging the R programming language and other cutting-edge technologies. Your responsibilities will include: Collaboration and Development: Work closely with IT and external partners/providers to develop and implement innovative analytical solutions. You will interpret and translate business requirements into technical specifications or example implementations that IT developers can easily understand. Technical Expertise: Provide expert advice and technical guidance to the IT development team. Collaborate with them to build a new global experience study platform, which includes the analytics engine, results database, results reporting, and tracking of Experience Studies. Project Management: Plan and oversee the work of the development team, ensuring that their output is accurate and aligns with the project requirements. Review their work to guarantee the correct implementation of solutions. Testing and Feedback: Conduct functional testing of implemented solutions and provide constructive feedback to IT developers to refine and enhance the final product. Global Collaboration: Foster strong collaboration and involvement across regional and central teams to ensure a unified approach to global experience studies. Engage and coordinate with regional teams on best practices and overall end-to-end experience studies topics. Governance and Best Practices: Contribute ideas to a robust governance framework for tools and methodologies used in experience studies. Follow the established guidelines to ensure operational excellence by balancing regional and global requirements. Support and Recommendations: Assist the ESTP team in developing recommendations for best practices in experience studies. Take an active role in the L&H Experience Studies Expert Group, contributing to the future direction of Experience Studies. Training and Development: Provide training on Experience Studies and the use of the Experience Studies tool in R to actuaries worldwide. Develop and maintain comprehensive training materials to support this effort. About you: Experience : You should have over 5 years of experience in the Life & Health (L&H) actuarial domain. Actuarial Qualification : You are either already qualified or actively working towards obtaining an actuarial qualification. Technical Expertise : Prior experience in experience studies and a strong knowledge of the R programming language are essential. IT Proficiency : You should be technically minded and comfortable working on IT-related topics. Product Knowledge : Expertise in a variety of L&H products, ideally across multiple global markets and regions, is required. Collaboration Skill s: You must have the ability to interact with colleagues at all levels of the organization and work towards common solutions. Teamwork and Independence : You should be capable of working both independently and as part of a team, including cross-functional teams, to ensure successful delivery. Communication Skills : Excellent communication, interpersonal, project planning, and influential skills are essential. Analytical Skills : Strong analytical skills are necessary, along with the ability and courage to constructively challenge decisions based on emerging information. You should also have a business mindset to be solutions-oriented. Consultant Mindset : You should have a consultant mindset, with the ability to listen to users and help solve their problems effectively.