About Tripjack TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights, hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel industry with numerous awards. Hotel Operation Executive Location: Mumbai Department: Hotel Operations Reports to: Head of Hotel Operations Type: Full-Time Key Responsibilities Handle incoming and outgoing travel agents/ suppliers/ internal calls. Handle email communication with travel agents/ suppliers/ internal staff Help Travel agent/ internal staff for booking-related queries, amendments and escalations. Provide technical support to travel agents and resolve operational issues. Thorough understanding of the portal for the hotel product and ancillary services. Coordinate with suppliers for Confirmation, amendments, complaints, escalations. Negotiate best terms with suppliers for agent escalation cases. Handling pending/ failed bookings and ensuring conversions. Provide best-in-class quantitative and qualitative service to travel agents. Other potential work engagements as decided by the Company. Required Qualifications 3-4 years of operations experience in the travel distribution industry. Bachelor's degree or equivalent qualification is desirable. Prior experience in the travel industry, especially in operations or customer care roles. Preferred Skills Good communication skills (both verbal and written), with proficiency in English and Hindi. Ability to work across all shifts and days as needed. Excellent time management skills. Flexibility and adaptability to meet changing work demands. Strong attention to detail with exceptional follow-up skills. Proven customer service skills, particularly in resolving issues effectively. Creative problem-solving abilities to address operational challenges. Show more Show less