Executive

Job Description

2 Years Nagpur Full-Time INR 18000 - 20000 (Monthly) Job Description Company : Vashi Integrated Solution Job Title/Role : Sales Coordinator Designation : Executive Reporting : Business Manager Location : Pan India Experience : 0 – 3 years Qualification : Graduate Job Type : Full-time Website : www.vashiisl.com Certainly! A Customer Service Executive is a professional responsible for ensuring positive interactions and satisfaction between a company and its customers. The role typical addressing customer inquiries, resolving issues, and providing information about products or services. Customer Interaction: Interact with customers through various channels such as phone calls, emails, chat, or in-person to address their inquiries and concerns. Issue Resolution: Resolve customer complaints, problems, or requests by investigating the issue, identifying solutions, and implementing them in a timely manner. Product/Service Knowledge: Have a comprehensive understand services to effectively assist customers and provide accurate information. Communication: Communicate clearly and effectively with customers, using positive and professional language. This includes active listening to un Documentation : Keep detailed records of customer interactions, transactions, comments, and complaints. This information can be valuable for analyzing customer feedback and improving processes. Problem Solving: Demonstrate strong find satisfactory solutions. Team Collaboration: Collaborate with other departments, such as sales or technical support, to ensure seamless customer experiences and the resolution of complex issues. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement in products, services, or customer service processes. Communication Skills: Excellent verbal and written communication skills are essential to convey information clearly and professionally. Empathy: Ability to understand and empathize with customers' concerns, providing a personalized and positive experience. Share with someone awesome View all job openings Show more Show less