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Executive

Vashi Electricals

0 - 5 years

2 - 3 Lacs

Bhiwandi

Posted:3 hours ago| Platform:

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Skills Required

SAP Process orientation Senior Executive ticketing tools query Workflow Editor CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Case Assigner is responsible for accurately classifying incoming customer queries on email and assigning them to the correct team for resolution. This role ensures that all cases are handled promptly, reducing delays and improving first response time.

Key Responsibilities

Case Categorization

Review all incoming cases/emails, Identify the correct case category:

Case Assignment

Assign each case to the appropriate department, team, or individual owner as per the defined workflow.

Ensure accurate tagging in CRM/Salesforce/SAP or any relevant platform.

Validation and Checks

Perform mandatory checks to confirm query details (e.g., customer account verification, order history, complaint nature).

Highlight incomplete or unclear cases to the Team Leader for further clarification.

Key Skills & Competencies

Strong attention to detail and process orientation.

Good comprehension skill.

Familiarity with CRM or ticketing tools.

Ability to multi-task in a high-volume environment.

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Vashi Electricals

Electrical Supplies

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Executive