Executive / Senior Executive- Account Management

Medi Assist

2 - 5 years

2 - 4 Lacs

Noida Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

financial analysis accounts receivable accounts payable customer service business development auditing accounting sales budgeting account management financial management bank reconciliation financial reporting financial planning taxation finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

To serve the customers well by delivering a high standard, efficient customer service and to represent the organization in the possible best way.

Receive and check claim documents for completeness and advice employee regarding pending documents, if any.
Track and control documents to ensure TAT of claims/cards as per SLA.
Feedback from Insurers and Corporates.
Additional revenue opportunities from existing Corporates.
Respond to queries from the employees of the corporate through e-mails.
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.
Respond to queries from the employees of the corporate over Phone
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.

Transactional Activities:

To coordinate with inward team for claim receiving and claim registration
Allocating new generated claims to processing team for action
Liasoning with enrolment team to register the policy for cashless and reimbursement
Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement
Answering incoming calls of all customers / agents / internal team
Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved.
Coordinating with cashless / pre auth team to ensure cashless is granted within
TAT and to provide timely claim status. Query letter / Settlement letter should be Explained properly to customers / agents on queries and deductions.

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