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Accounting Services Associate III

Accounting Services Associate III

Conduent

2 - 5 years

1 - 5 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

accounts receivable sap accounting cash applications sap s hana non voice process international bpo chat process customer service customer care customer support international process voice process recruitment finance operation email support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are looking for a skilled and motivated Accounting Associate III \u2013 Accounts Receivable to join our finance operations team. This role will be responsible for Cash Application, Billing, and Collections activities for global customers, ensuring timely payments, maintaining AR health, and resolving billing disputes. The ideal candidate will have a strong foundation in accounting principles, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

Key Responsibilities

Manage end-to-end processes for Cash Application, Billing, and Collections.
Track and report actual billing, collections, and cash application performance against monthly targets.
Perform quality reviews of billing and cash application transactions.
Conduct follow-ups through emails and phone calls to ensure timely collections.
Investigate and escalate billing issues and disputes to relevant stakeholders.
Respond to and resolve customer and business queries related to invoices.
Research and analyze disputes and deductions using ERP systems.
Collaborate with internal teams to gather documents for resolving billing issues.
Monitor and maintain assigned accounts to ensure they meet collection status benchmarks.
Escalate customer claims of incorrect billing or responsibility concerns as needed.
Deliver high-quality customer service by responding to inquiries professionally and promptly.
Prepare and present reports using Excel and PowerPoint.
Maintain a continuous improvement mindset with a willingness to learn and grow.

Required Skills and Qualifications

Graduate in Commerce or Accounting discipline.
2\u20133 years of relevant experience, ideally in a BPO or shared services environment.
Strong working knowledge of Accounts Receivable processes (preferably end-to-end).
Hands-on experience in Billing, Cash Application, and Collections.
Good command over MS Office tools, especially Excel and PowerPoint.
Excellent oral and written communication skills.
Ability to analyze past-due receivables and take corrective actions.
Strong attitude to learn, adapt, and stay committed in a team environment.
Willingness to work in rotational shifts or as per business requirements.
Experience working with SAP or S4HANA systems.
Experience in conducting operational reviews with clients and senior management.

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Accounting Services Associate III