Manage the General Manager s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
Screen/handle telephone calls, appointments, mails and emails and take action accordingly
Take minutes at the Executive Committee Meeting
Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
Prepare and manage correspondences with internal and external parties for General Manager s signature
Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
Attend to residents/patrons special requests or complaints that are directed to the General Manager
Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
Maintain systematic up-to-date filing and tracing systems
Maintain and update Executive Committee and Department Heads personal files kept in the General Manager s office
Maintain and update Executive Committee and Department Heads leave record
Maintain and update Manager-On-Duty schedule
Maintain confidentiality of sensitive matters/issues
Ensure adequate stock of office stationery
Maintain a high level of professionalism and project a positive image of the organization.
Attend all briefings, meetings and trainings as assigned by management

Knowledge and Experience

Hotel Management Degree/Graduation/Diploma education
Minimum 2-3 years of secretarial experience with at least 1 years serving the senior management level
Excellent reading, writing and oral proficiency in English language
Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times

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