Executive - Sales Support

Job description

About the Role

A Sales Support role plays a crucial part in assisting the sales team and ensuring the smooth functioning of the sales process.

The Sales Support role acts as a vital link between sales engineers and customers, contributing to the efficiency and effectiveness of the sales process through administrative support and customer service.

Job Location: Ulsoor, Bangalore

Job Responsibilities:

1. Customer Assistance: Provide support to customers by addressing inquiries, resolving issues, and offering product/service information.

2. Sales Team Support: Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts.

3. Order Processing: Manage and process sales orders, ensuring accuracy and timely delivery of products or services.

4. Logistics: Taking care of domestic and international transportation including finalizing freight forwarders, insurance, coordinating custom clearance.

5. CRM Maintenance: Maintain and update customer records, interactions, and sales activities in the Customer Relationship Management (CRM) system.

6. Documentation and Reporting: Prepare sales reports, forecasts, and documentation to track sales metrics, trends, and performance.

7. Coordination: Act as a bridge between different teams such as marketing, products team, sales team & finance team to ensure smooth communication and coordination.

8. Product Knowledge: Develop a comprehensive understanding of the company's products/services to effectively assist customers and support the sales team.

Skills / Qualification Required:

1. Minimum 3-5 Years of relevant experience in sales support or similar role.

2. Organizational Skills: Ability to multitask, prioritize, and manage time effectively to meet deadlines in a fast-paced sales environment.

3. Communication Skills: Strong verbal and written communication skills to interact with customers, team members, and other departments effectively.

4. Detail-Oriented: Attention to detail is crucial in handling sales orders, preparing documents, and maintaining accurate records.

5. Technical Proficiency: Familiarity with CRM software, MS Office Suite (Word, Excel, PowerPoint), and other sales-related tools is often preferred.

6. Customer-Centric Approach: A customer-focused mindset to ensure a positive experience for clients during all interactions.

7. Adaptability: Ability to adapt to changing priorities and requirements in a dynamic sales environment.

8. Team Player: Willingness to collaborate and work cohesively with the sales team and other departments to achieve common goals.

Role: Sales Support & Operations - OtherIndustry Type: Defence & AerospaceDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Diploma in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate

Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person