Job description About the Role A Sales Support role plays a crucial part in assisting the sales team and ensuring the smooth functioning of the sales process. The Sales Support role acts as a vital link between sales engineers and customers, contributing to the efficiency and effectiveness of the sales process through administrative support and customer service. Job Location: Ulsoor, Bangalore Job Responsibilities: 1. Customer Assistance: Provide support to customers by addressing inquiries, resolving issues, and offering product/service information. 2. Sales Team Support: Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts. 3. Order Processing: Manage and process sales orders, ensuring accuracy and timely delivery of products or services. 4. Logistics: Taking care of domestic and international transportation including finalizing freight forwarders, insurance, coordinating custom clearance. 5. CRM Maintenance: Maintain and update customer records, interactions, and sales activities in the Customer Relationship Management (CRM) system. 6. Documentation and Reporting: Prepare sales reports, forecasts, and documentation to track sales metrics, trends, and performance. 7. Coordination: Act as a bridge between different teams such as marketing, products team, sales team & finance team to ensure smooth communication and coordination. 8. Product Knowledge: Develop a comprehensive understanding of the company's products/services to effectively assist customers and support the sales team. Skills / Qualification Required: 1. Minimum 3-5 Years of relevant experience in sales support or similar role. 2. Organizational Skills: Ability to multitask, prioritize, and manage time effectively to meet deadlines in a fast-paced sales environment. 3. Communication Skills: Strong verbal and written communication skills to interact with customers, team members, and other departments effectively. 4. Detail-Oriented: Attention to detail is crucial in handling sales orders, preparing documents, and maintaining accurate records. 5. Technical Proficiency: Familiarity with CRM software, MS Office Suite (Word, Excel, PowerPoint), and other sales-related tools is often preferred. 6. Customer-Centric Approach: A customer-focused mindset to ensure a positive experience for clients during all interactions. 7. Adaptability: Ability to adapt to changing priorities and requirements in a dynamic sales environment. 8. Team Player: Willingness to collaborate and work cohesively with the sales team and other departments to achieve common goals. Role: Sales Support & Operations - Other Industry Type: Defence & Aerospace Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & OperationsEducation UG: Diploma in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Job description About the Role A Sales Support role plays a crucial part in assisting the sales team and ensuring the smooth functioning of the sales process. The Sales Support role acts as a vital link between sales engineers and customers, contributing to the efficiency and effectiveness of the sales process through administrative support and customer service. Job Location: Ulsoor, Bangalore Job Responsibilities: 1. Customer Assistance: Provide support to customers by addressing inquiries, resolving issues, and offering product/service information. 2. Sales Team Support: Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts. 3. Order Processing: Manage and process sales orders, ensuring accuracy and timely delivery of products or services. 4. Logistics: Taking care of domestic and international transportation including finalizing freight forwarders, insurance, coordinating custom clearance. 5. CRM Maintenance: Maintain and update customer records, interactions, and sales activities in the Customer Relationship Management (CRM) system. 6. Documentation and Reporting: Prepare sales reports, forecasts, and documentation to track sales metrics, trends, and performance. 7. Coordination: Act as a bridge between different teams such as marketing, products team, sales team & finance team to ensure smooth communication and coordination. Skills / Qualification Required: Fresher/ Any Graduate Organizational Skills Communication Skills: Detail-Oriented: Technical Proficiency Customer-Centric Approach Adaptability Team Player Role: Sales Support & Operations - Other Industry Type: Defence & Aerospace Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & OperationsEducation UG: Diploma in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Description for PMO Resource – ERP Implementation(Epicor) Role Purpose To support the ERP Core Team and Functional Heads in ERP implementation , ensuring smooth coordination, process alignment, and documentation across departments. The role demands prior hands-on experience in ERP implementations for manufacturing and aerospace/defence domains, with working knowledge of tools like EPICOR. Key Responsibilities Process Understanding & Implementation Support Grasp detailed processes across functions: Manufacturing, Aerospace Component MRO, Finance, HR, Purchase, Stores, Quality . Assist functional heads in mapping TO-BE processes with the new ERP structure. Identify process gaps and suggest best practices during system configuration and testing. Implementation Documentation Prepare and update SOPs, role-wise workflows, configuration notes, test case scenarios, and user guides. Maintain version-controlled process templates and traceability logs for AS-IS vs TO-BE flows. Rollout & Change Management Coordination Coordinate with ERP implementation partner(s) for module-wise rollout, training schedules, and testing. Support internal teams in master data preparation, migration checks, and user acceptance testing (UAT). Track pending tasks, dependencies, and readiness status across departments. PMO Activities Maintain project progress tracker, weekly status dashboards, and follow-up logs. Organize meetings, prepare MoMs, and communicate actionable items to stakeholders. Assist in report formats, KPI templates, and internal review presentations. Required Qualifications & Skills Education : Graduate/Postgraduate in Engineering, IT, Operations, Experience : 3–5 years in ERP implementation, with at least 1–2 full-cycle ERP implementations in discrete manufacturing or aerospace domain ERP Tools : Practical experience in EPICOR or similar mid-market ERPs Process Knowledge : Strong grasp of ERP functions in Production, MRP, Procurement, Subcontracting, Stores Management, QA/ATP, Finance, and HRMS Tools : Excel (Advanced), PowerPoint, Google Workspace or SharePoint, MS Teams Communication : Strong coordination and documentation skills; fluent in English Preferred Experience Aerospace, Defence, or Engineering SME background Familiarity with MRO workflows, serial/batch tracking, calibration logs, kit management, BOMs, and WBS Exposure to vendor interactions, ERP partner coordination , and cross-functional facilitation Ability to work closely with CFO, Factory Heads, and ERP consultants Work Arrangement Workdays : 6-day week (Monday–Saturday), 2 sat off Reporting To : ERP Transformation Lead (CIO/PMO) and SIKA Management Travel : Occasional between HQ and Factory To Apply : Send your resume to [email protected] Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Ulsoor, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Job Description for PMO Resource – ERP Implementation(Epicor) Role Purpose To support the ERP Core Team and Functional Heads in ERP implementation , ensuring smooth coordination, process alignment, and documentation across departments. The role demands prior hands-on experience in ERP implementations for manufacturing and aerospace/defence domains, with working knowledge of tools like EPICOR. Key Responsibilities Process Understanding & Implementation Support Grasp detailed processes across functions: Manufacturing, Aerospace Component MRO, Finance, HR, Purchase, Stores, Quality . Assist functional heads in mapping TO-BE processes with the new ERP structure. Identify process gaps and suggest best practices during system configuration and testing. Implementation Documentation Prepare and update SOPs, role-wise workflows, configuration notes, test case scenarios, and user guides. Maintain version-controlled process templates and traceability logs for AS-IS vs TO-BE flows. Rollout & Change Management Coordination Coordinate with ERP implementation partner(s) for module-wise rollout, training schedules, and testing. Support internal teams in master data preparation, migration checks, and user acceptance testing (UAT). Track pending tasks, dependencies, and readiness status across departments. PMO Activities Maintain project progress tracker, weekly status dashboards, and follow-up logs. Organize meetings, prepare MoMs, and communicate actionable items to stakeholders. Assist in report formats, KPI templates, and internal review presentations. Required Qualifications & Skills Education : Graduate/Postgraduate in Engineering, IT, Operations, Experience : 3–5 years in ERP implementation, with at least 1–2 full-cycle ERP implementations in discrete manufacturing or aerospace domain ERP Tools : Practical experience in EPICOR or similar mid-market ERPs Process Knowledge : Strong grasp of ERP functions in Production, MRP, Procurement, Subcontracting, Stores Management, QA/ATP, Finance, and HRMS Tools : Excel (Advanced), PowerPoint, Google Workspace or SharePoint, MS Teams Communication : Strong coordination and documentation skills; fluent in English Preferred Experience Aerospace, Defence, or Engineering SME background Familiarity with MRO workflows, serial/batch tracking, calibration logs, kit management, BOMs, and WBS Exposure to vendor interactions, ERP partner coordination , and cross-functional facilitation Ability to work closely with CFO, Factory Heads, and ERP consultants Work Arrangement Workdays : 6-day week (Monday–Saturday), 2 sat off Reporting To : ERP Transformation Lead (CIO/PMO) and SIKA Management Travel : Occasional between HQ and Factory To Apply : Send your resume to recruiting@sikaglobal.com Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Ulsoor, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person