Role & Responsibilities Improve Market Coverage in the Region Generate Pipeline from prospect visits and ensure order intake both in number of units and value with focus on market share Forecast Month on Month Order Intakes and Report Order Lost Develop and Maintain Customer Contact Ensure Quick responses to customers quires. Coordinate with internal colleagues to meet customer needs. Track Competitors approach, Track Market Information Deliverables & Key Attributes Requirement study to ensure optimum machines recommendation to customers. Track enquiry from users to purchasers. Ensure prompt payment collection, C Form Collection, HSS Document collection, BOL Triplicate copy collection. All these collections to be completed as per company guidelines. Provide timely update to customers on pending orders Continues contact with customers even after supply of equipment or ongoing enquiry or lost of order. Lead creation and customer master data updation. Sales Planning Ensure that data is accurately entered within the companys CRM or other sales management system/tools Forecast sales targets and ensure they are met Show more Show less

The role requires detail-oriented individual who can manage complex calendars, coordinate across time zones, prepare high-impact communication, and act as a liaison between the VP and key internal and external stakeholders. The ideal candidate is discreet, adaptable, and experienced in supporting senior executives in a fast-paced, multi-cultural, and regional environment. Key Responsibilities Project & Operational Support Track and monitor project timelines, deliverables, and key initiatives led by the APAC VP’s office. Coordinate and manage internal events, offsites, and external events across the region. Research, gather data and prepare primary information deck for the VP as required Collate and present MIS reports for business units and matrices as required Support in direct reportee management including leave applications, performance reviews, expenses approval. Calendar Management Provide comprehensive administrative support to the Vice President- APAC. Manage a complex calendar including scheduling across multiple time zones, prioritizing appointments, and resolving scheduling conflicts. Prepare and coordinate materials for executive meetings, presentations, and business reviews (e.g., MOMs, PowerPoint decks, reports, briefing notes). Travel and accommodation Management Plan, organize, and manage domestic and international travel arrangements, including flights, hotels, ground transportation, and itineraries. Handle travel changes and emergencies promptly and efficiently. Track and manage airline miles, hotel reward points, and other loyalty program benefits. Ensure optimal use of accumulated points/miles for upgrades, discounts, and benefits during bookings. Prepare and reconcile travel expense reports in a timely manner and submit them for processing. Communication & Liaison Serve as a key point of contact for internal and external stakeholders across the APAC region. Draft, proofread, and manage executive-level communications including emails, memos, and reports. Facilitate timely follow-ups and action items post-meetings on behalf of the VP. Confidentiality & Professionalism Handle sensitive information with utmost confidentiality and professionalism. Maintain high levels of discretion and integrity in managing executive and organizational data. Requirement :- Experience working with multiple cultures in Asia Pacific and Europe Comfortable working in Multiple Time Zones International travel arrangements knowhow Experience & Qualification Education - Graduate / Master’s in Administration Exceptional organizational and time management skills. Strong verbal and written communication skills with a high attention to detail. Proficient in MS Office Suite (Outlook, PowerPoint, Excel, Word); knowledge of collaboration tools like MS Teams. Ability to manage multiple priorities with poise and professionalism. Cultural sensitivity and ability to work effectively across diverse teams. Discretion in handling confidential information and business matters. Experience – 8 + years supporting Senior Leadership role Show more Show less

Job Purpose Handle all Service calls efficiently to gain Customer Satisfaction Generate revenue through recommending Spare parts after service visit To attend and prioritize service calls to minimize resolution time Ensure sharing Best Practices within team to build more technical strength Duties And Responsibilities Attend all service calls as per schedule given by Service Coordinator/Dispatcher Submitting critical & recommended Spare Parts list to Customer after service visit Timely submissions of Service reports and related reports to close calls raised in SAP Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs Decision making and problem solving attitude with joint team efforts Always suggest ways in improving handling of Installations & Commissioning Follow up on Payments with Customers Implementing measures for enhancing Safety levels during service Responsible for fulfilling all necessary documents related to Service activities Qualifications Education : Diploma or Degree in Mechanical, Electrical, Electronics Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits Skills : Technical Skills, Good Communication Skills Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs Other characteristics such as personal characteristics : Humbleness Professional Certification : Course on basic Hydraulics & Electrical Show more Show less

The International Key Account Manager – APAC is responsible for developing and executing strategic relationships to drive sustainable growth and strengthen long-term partnerships with key customers across the world and more specifically for APAC region. This role involves, identifying new business opportunities, driving revenue growth, lead contract negotiations, and ensuring seamless cross-functional collaboration, working closely with team members across the world and APAC region to deliver exceptional value to customers. Key Responsibilities- Key Account Management Develop and maintain strong, long-term relationships with Global or Regional key customers. Serve as the primary relationship owner for key accounts, ensuring their satisfaction and loyalty. Conduct regular business reviews to evaluate account performance, address challenges, and co-develop future plans. Monitor account performance and work on continuous improvement initiatives to meet client expectations. Proactively identify growth opportunities, including upselling and cross-selling. Business Development & Strategic Growth Develop and implement long-term account strategies to drive revenue growth and profitability. Identify and secure new business opportunities with key customers. Drive geographic and segment expansion by penetrating in new markets with key customers. Create and implement customized proposals and presentations for key customers. Track key performance metrics and adjust strategies to ensure targets are met Advocate for sustainable solutions and digital transformation initiatives that align with customer expectations. Market Intelligence Stay updated on industry trends, competitor activity, and industry developments within the Industrial and Warehousing sectors. Gather insights to forecast future customer needs and refine sales strategies accordingly. Contract Negotiations & Risk Management Lead complex contract negotiations with key decision makers, ensuring favourable terms while maintaining long-term customer relationships. Collaborate with Legal, After-Sales and Management team to review contracts ensuring its compliance with company policies and regional regulations. Structure agreements with a focus on regional pricing models as and when necessary, service level agreements (SLAs), and performance metrics. Cross-functional Collaboration & Internal Stakeholder Management Act as the voice of the customer, aligning internal teams (Sales, Marketing, After-Sales, Pricing, Product Management, Supply Chain) to meet key account objectives. Lead joint business planning sessions and collaborate closely with key account managers in countries across APAC or Worldwide to define strategic roadmaps for growth. Ensure seamless project execution and after-sales support by collaborating with operation team, various plants and service team to meet service commitments and timelines. Key skills Sales and Account Management preferably at international level Negotiation and Influencing Regional & Cultural Adaptibility for Asia Pacific Technical Know how The role will involve frequent travel across Asia Pacific region Qualification : Any Graduate, Engineering Graduate Show more Show less