Service Engineer - Rajpura

Job Description

Job Purpose Handle all Service calls efficiently to gain Customer Satisfaction Generate revenue through recommending Spare parts after service visit To attend and prioritize service calls to minimize resolution time Ensure sharing Best Practices within team to build more technical strength Duties And Responsibilities Attend all service calls as per schedule given by Service Coordinator/Dispatcher Submitting critical & recommended Spare Parts list to Customer after service visit Timely submissions of Service reports and related reports to close calls raised in SAP Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs Decision making and problem solving attitude with joint team efforts Always suggest ways in improving handling of Installations & Commissioning Follow up on Payments with Customers Implementing measures for enhancing Safety levels during service Responsible for fulfilling all necessary documents related to Service activities Qualifications Education : Diploma or Degree in Mechanical, Electrical, Electronics Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits Skills : Technical Skills, Good Communication Skills Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs Other characteristics such as personal characteristics : Humbleness Professional Certification : Course on basic Hydraulics & Electrical Show more Show less