Posted:23 hours ago|
Platform:
On-site
Full Time
• Troubleshoot and resolve user-reported issues (login errors, workflow glitches, project access issues, etc.) within defined SLAs.
• Review, configure, and implement approved changes such as fields, forms, workflows, and reports in Zoho applications.
• Coordinate with IT and vendor support teams to escalate and resolve complex technical issues.
• Support the rollout of new features, enhancements, and integrations based on evolving business requirements.
• Perform validation and functional testing after configuration or workflow changes to ensure accuracy and performance.
• Generate and maintain regular reports or dashboards to support process audits and management reviews.
• Document resolutions, maintain change logs, and contribute to building a self-service knowledge base for users.
• Be part of a digital-first team driving process excellence through modern SaaS platforms.
• Gain hands-on exposure to Zoho ecosystem and automation-driven enterprise workflows.
• Work in a collaborative, growth-focused environment with opportunities to learn and innovate.
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