Executive Operations Support

You will be responsible for a specific part of the manufacturing process and operating specific machinery to ensure the desired levels of quality, safety, and reliability. Your key accountabilities will include manufacturing specialty cables through various component processes such as colouring, buffering, stranding, and sheathing. You will need to adjust and correct machine set-ups to provide the right finish, packing, and eliminate product defects. It is essential to follow Sterlite's values while practicing continual improvement. As a Service Desk Engineer with 1-3 years of experience in Gurgaon, you will be required to have a Bachelor's degree in computer science, Information Technology, or a related field. Your primary skills should include proven experience in a service desk or IT support role, preferably in a 24x7 environment. You should have a strong understanding of IT infrastructure, including networks, servers, and desktop systems, along with excellent problem-solving and communication skills. The ability to work under pressure, handle multiple tasks simultaneously, and willingness to work in rotational shifts, including nights, weekends, and public holidays is crucial. Familiarity with IT service management (ITSM) tools like ServiceNow, Symphony Summit, or similar, and certifications such as ITIL, CompTIA A+, or equivalent are a plus. Knowledge of multiple languages is advantageous, especially in supported regions. It is good to have skills like ITIL4, MS Office certification, an understanding of Agile methodologies, and relevant work experience in Service Desk support/BPO/BPS. A minimum academic completion of 10+2+3 years and 1-3 years of relevant work experience are essential. Strong analytical and problem-solving skills, being a quick learner who is self-driven and passionate about excelling, along with being a team player with excellent written and verbal communication skills to effectively communicate with users across geographically diverse areas are required. Candidates with BPO/BPS skills are welcome to apply, and willingness to work in night shifts on a rotational basis is necessary. STL is a leading global optical and digital solutions company offering advanced solutions to build 5G, Rural, FTTx, Enterprise, and Data Centre networks. STL Digital, a wholly owned subsidiary of STL, is a global IT services and consulting company focused on delivering exceptional digital transformation experiences for enterprises through services like product engineering, cloud and cyber security, data and AI, and enterprise SaaS.,