Executive Operations

As the Operations Manager for the area, your main responsibility is to ensure the timely and profitable delivery of shipments to customers by efficiently managing both the service center operations and PUD/DC operations. You will work closely with the Area Head to develop and adhere to the budget for the area, tracking operational costs and taking corrective actions when necessary. In terms of operational duties, you will oversee the management of all Service Centers and PUD Centers within the area to guarantee smooth and efficient operations. It will be your objective to drive key performance metrics for various operational processes, ensuring adherence to Standard Operating Procedures and execution excellence. Additionally, you will support initiatives for reach enhancement, such as expanding into Tier 2 and Tier 3 cities, according to the organization's strategy. Your role will also involve optimizing productivity and utilization of the fleet in the area, evaluating existing infrastructure vis-a-vis growth targets, and preparing proposals for capital expenditure or capacity expansion. People management is a critical aspect of the position, where you will provide guidance to employees, monitor performance, mentor and coach subordinates, and develop a strong succession pipeline. Key result areas and performance indicators for this role include optimizing costs, enhancing reach, driving service quality and excellence, ensuring shipment security, regulatory compliance, operational efficiency, fostering a performance-driven culture, and supporting employee capability building and engagement. Your success will be measured by various KPIs related to cost reduction, reach expansion, service quality, security, compliance, operational productivity, employee attrition, and more.,