Executive

Narayana Health (NH)

1 - 12 years

3 Lacs

Howrah

Posted:2 hours ago| Platform:

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Skills Required

Basic Usage Pharmacy Patient Care Coordinator Billing Healthcare Support services Spanish Management Data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
Provide an effective communication link between patient and medical staffincluding relaying messages from providersgathering information from patients for providersetc.
Support in medication refill process. Ensure that information goes when and where it is needed.
Coordination with clinical and non clinical support services (LaboratoryOTAdmission Billing F&BHouse Keeping Pharmacyand Maintenance) to facilitate the IP Care.
Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
Work with the medical staff to developimplement and carry out improvement programs
Ensure that disease and other registry data entry is up to date and use registry
Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
Facilitate the admission and discharge process as per policy.
Act proactively in quality improvement program.
Perform other duties as assigned by relevant authorities.

Additional Responsibility: as a PCPNDT Coordinator

To facilitate the process of Ultra Sonography ( RegistrationQueuingScanning & Report Delivery)
Stick to PCPNDT Guidelines
Take care of Register entry and Filling up of Form F

Ensure Compliances are met according to PCPNDT Guidelines

Candidate Requirements:

Proficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish.
Demonstrated ability to work effectively in a team environment.
Demonstrated problem solving skills in a complex environment.
Demonstrated effective interpersonal relationship and customer service skills.
Good organizational and time management skills
Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Basic level of skill with Microsoft WordExcel and ability to use other computer programs and applications in ways that facilitate panel management.

Behavioral Competencies:

Accountability:
For the relevant processes
Customer-Focus :
Listen to the voice of the customer and strive to delight them by exceeding their expectations
Teamwork :
f someone needs helphelp them
Initiative :
Be innovativeapply fresh ideasand continuously improve how you do your work
Confidentiality:
Maintain strict confidentiality and respect the privacy of others
Ethical:
Demonstrate integrityhonestyand stewardship in all encounters at work
Respect:
Demonstrate consideration and appreciation for co-workers and patients
Communication :
Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

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