Work from Office
Full Time
• Handle customer queries and provide first-time resolution on emails and calls.
• Educate customers and provide relevant information related to customer queries.
• Deliver daily productivity targets and adhere process SOPs.
• Coordinate with internal teams for extensions, support, and troubleshooting.
• Maintaining TAT of resolving issues within 48 hrs.
• Identify and report product-related issues to control uneven inflow.
• Identify changes required in current SOPs and publish for Final decision amongst Leadership.
What youll possess:
• Non-Tech Graduate Freshers with good communication/Writing skills.
• Tech Graduates with blended process customer service experience of 12 months and above.
• Mandatory Languages - English and Hindi.
• Flexible to work with rotational shifts and rotation week offs.
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