Executive- Merchant Trainer & Technical Support

Eligibility Criteria: ● Candidates should be comfortable in fieldwork. ● Good written and verbal communication. ● Customer-service focus. ● Work Experience in help desk support, tech support, non-tech support, and software support would be required. ● Must have a 2-wheeler and a laptop ● Must be well-versed in the Local Language Roles and Responsibilities: ● Can visit our Restaurant Partners in the Field ● Provide service and customer support during field visits ● Install our POS software in their System / Device ● Give training about our product to our client ● Diagnose errors or technical problems and determine proper solutions to resolve their queries ● Build positive relationships with customers ● Research and identify solutions to software and hardware issues ● Diagnose and troubleshoot technical issues, including account setup and network configuration ● Ask customers targeted questions to understand the root of the problem quickly ● Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged ● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role ● Hands-on experience with Windows/Linux/Mac OS environments ● Good understanding of computer systems, mobile devices and other tech products. ● Ability to diagnose and troubleshoot basic technical issues. ● Familiarity with remote desktop applications. ● Excellent problem-solving and communication skills. ● Ability to provide step-by-step technical help, both written and verbal. ● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Additional Qualification and Skills: ● Software Installation and Training. ● Excellent problem-solving and troubleshooting skills. ● Basic knowledge of networking principles and operating systems. ● Experience with remote desktop applications and help desk software. ● Hardware and Network Configuration.