Conduct training needs analysis by collaborating with team leaders, managers, and quality analysts to identify skill gaps and training requirements.
Design and develop comprehensive training modules including induction, soft skills, product knowledge, and process training for new hires and existing employees.
Organize and facilitate classroom sessions, virtual training, and on-the-job coaching for agents and supervisors.
Coordinate with multiple stakeholders to schedule and execute training plans without disrupting ongoing operations.
Maintain training calendars, attendance records, and post-training feedback to assess effectiveness.
Monitor training outcomes by analyzing performance data, quality reports, and customer feedback.
Continuously update training content to align with process changes, technology upgrades, and client requirements.
Support leadership development and employee engagement initiatives through targeted learning interventions.
Handle administrative duties related to learning programs including budgeting, vendor management, and training material procurement.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per year

Work Location: In person

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Hi-Tech Digital Solutions, LLP

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Executive Learning and Development (L&D)