Executive HR Business Partner_BPO Industry Preffered

Job Title:

Company Overview:

10,000+ travel industry experts

equal employment opportunities

Job Summary:

Executive – HR Business Partner (HRBP)

Key Responsibilities:

• Employee Relations:

  Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).

• Compliance & Policy Adherence:

  Enforce labor laws, company discipline, and the Code of Conduct.

• Attrition Management:

  Maintain attrition at or below 5%.

• Employee Engagement:

  Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.

• Performance Management:

  Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.

• Training Compliance:

  Track training plan adherence for the assigned vertical/process.

• Exit Management:

  Conduct exit interviews, analyze survey data, and present actionable insights and trends.

• Retention Strategies:

  Implement effective strategies to enhance employee retention and workplace satisfaction.

• Branding & Market Intelligence:

  Support employer branding and monitor industry HR best practices.

• Policy Compliance:

  Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

• Education:

  Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).

• Experience:

  Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

• Proficiency in

  MS Office tools

  (Excel, PowerPoint, Word)
• Strong

  analytical and problem-solving

  skills
• Basic understanding of

  labor laws

  and HR practices
• Ability to

  multitask

  and manage deadlines
• Excellent

  verbal and written communication

  skills
• Strong

  interpersonal and conflict-resolution

  abilities

Additional Information:

• Work Environment:

  Onsite role (Gurgaon office)

• Work Schedule:

  Flexibility to work in

  rotational shifts

  or

  24/7 schedules

  is mandatory

Why Join IGT Solutions?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.