Executive Education - Program Delivery Manager

Program Delivery Executive

customer-facing, high-touch role

Key Responsibilities

• Program Planning & Coordination
• Liaise with faculty, clients, and internal teams to finalise program schedules, session formats, and logistics.
• Prepare and circulate program materials, agendas, and communications.
• On-Ground Program Delivery
• Host and manage sessions, ensuring smooth flow of events and adherence to timelines.
• Coordinate venue arrangements, catering, AV setup, and other event essentials.
• Serve as the primary point of contact for participants and faculty during the program.
• Stakeholder Engagement
• Build rapport with participants, faculty, and client representatives to ensure satisfaction.
• Capture feedback and relay insights to improve future programs.
• Operational Excellence
• Maintain accurate program documentation, attendance records, and post-program reports.
• Ensure compliance with XED’s quality standards and brand guidelines.
  

Qualifications

• Bachelor’s degree in any discipline.
• 2–5 years of experience in program/event management, hospitality, client servicing, or related fields.
• Exceptional verbal and written communication skills.
• Strong organisational and time-management abilities.
• Professional presence with the ability to engage senior executives and diverse participant groups.
• Proficiency in MS Office Suite; familiarity with virtual event platforms is a plus.
  

• Customer Facing Skills
• communication Skills
• Fluency in English
  

• EdTech Experience