Executive Director, Global Command Centres - Payments Operations

As an Executive Director in the APAC Global Command Centre, you will lead with ownership and precision, focusing on incident management and operational resilience. This role is crucial in enhancing resiliency plans and managing business disruptions to minimize impact on customers, the firm, and the market.

Job Responsibilities

• Lead the APAC Global Command Centre, ensuring regional teams have support and leadership. Represent the centre in APAC crisis management committees and forums.
• Orchestrate incident resolution with minimal business impact. Act as the voice of the Global Command Centre during high-profile incidents and ensure continuous improvement from incident learnings.
• Develop a global team and lead people development practices across the region.
• Lead business response coordination across Operations, Client Service, and Product for high-profile incidents. Collaborate with Technology, vendors, and stakeholders to assess severity and scope of events.
• Issue executive communication to senior stakeholders and operating committee members.
• Develop policies, procedures, and performance standards aligned with regulatory and control standards.
• Contribute to an inclusive culture, enhance team member engagement, and mentor diverse talent.
• Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines.
• Operate in a follow-the-sun model with NA, EMEA, and APAC regions.

Required qualifications, capabilities and skills

• Strong leadership experience in incident management and remediation with a solid record of career growth.
• Strategic thinker with strong technical skills, creative problem-solving, and diplomacy skills to influence cross-organizationally.
• Excellent and effective communication and presentation skills with an eye for detail.

Preferred qualifications, capabilities and skills

• Bachelors Degree in a Relevant Field
• Proficiency in metrics design tools like Excel, Tableau, and Alteryx

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