Executive - Customer Success

Job/Position Overview:
As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after the handover from the Implementation team.Key responsibilities:
Relationship Management :- Serve as the main point of contact for customers post-go-live, building and maintaining strong relationships- Continuously engage with customers to understand their evolving needs and challenges- Act as customer's voice for Kennect's internal teamProduct Adoption :- Monitor and encourage the effective use and adoption of the product- Identify opportunities to enhance the value customers derive from the product and provide guidance on best practicesHealth Checks and Monitoring :- Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issuesIssue Resolution :- Address and resolve any customer issues or concerns promptly and effectively- Work closely with internal teams, such as the tech team and product team, to ensure timely resolution of customer challengesFeedback Collection :- Actively seek feedback from customers on their experiences and use it to drive continuous improvement- Collaborate with the product development team to communicate customer needs and contribute to product enhancementsIdeal Candidate :
- Proactive, high on integrity, and has a strong desire to learn and apply learnings to help customers succeed- Should be able to adapt to a high-paced environment of learning and execution- Should be a team player who strives for excellence & comfortable working both independently and collaboratively- Must possess excellent communication and customer-relationship skills- Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges- You will be looked upon to set an example for good work procedures and practicesExperience : 1-2 yearTechnical skills- SQL, Excel. Advanced Excel will be a plus