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Executive Customer Service/ Telesales

0 years

3 - 6 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

ustomer handling complaint resolution telesales lead follow-up data entry order fulfilment

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Service:

  • Provide excellent service and customer satisfaction on every call.
  • Ensure closure of tickets within prescribed Turnaround Time (TAT).
  • Clarify customer complaints and provide accurate resolutions promptly.
  • Maintain productivity, quality, and resolution metrics as per organizational norms.

Telesales & Order Fulfilment:

  • Make outbound calls to prospects in the NEW lead category.
  • Follow up on leads, schedule appointments, and allocate them to relevant sales executives.
  • Handle and reconcile cash/cheque payments received.
  • Ensure 100% adherence to KYC (Know Your Customer) guidelines.
  • Coordinate provisioning of Home Gateways for new and existing customers as per selected plans.
  • Send daily operational and sales reports as per company format.

Key Result Areas:

  • Timely resolution of customer issues and complaint tickets.
  • Efficient handling of order entries, payments, and documentation.
  • Accurate and timely reporting of sales and service operations.
  • Effective lead conversion through follow-ups and appointment setting.
  • Compliance with documentation and KYC standards.

Education Qualification:

  • Graduate or equivalent qualification

Experience Required:

  • 1 to 3 years of experience in Customer Service or Telecalling
  • Experience in interacting with government authorities or third-party vendors is an added advantage
  • Ability to multitask and handle multiple projects simultaneously

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