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Atria Convergence Technologies Act
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Executive Customer Service/ Telesales

Executive Customer Service/ Telesales

Atria Convergence Technologies Act

0 years

|

3 - 6 Lacs

chennai tamil nadu india

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

ustomer handling complaint resolution telesales lead follow-up data entry order fulfilment

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Service:

Provide excellent service and customer satisfaction on every call.
Ensure closure of tickets within prescribed Turnaround Time (TAT).
Clarify customer complaints and provide accurate resolutions promptly.
Maintain productivity, quality, and resolution metrics as per organizational norms.

Telesales & Order Fulfilment:

Make outbound calls to prospects in the NEW lead category.
Follow up on leads, schedule appointments, and allocate them to relevant sales executives.
Handle and reconcile cash/cheque payments received.
Ensure 100% adherence to KYC (Know Your Customer) guidelines.
Coordinate provisioning of Home Gateways for new and existing customers as per selected plans.
Send daily operational and sales reports as per company format.

Key Result Areas:

Timely resolution of customer issues and complaint tickets.
Efficient handling of order entries, payments, and documentation.
Accurate and timely reporting of sales and service operations.
Effective lead conversion through follow-ups and appointment setting.
Compliance with documentation and KYC standards.

Education Qualification:

Graduate or equivalent qualification

Experience Required:

1 to 3 years of experience in Customer Service or Telecalling
Experience in interacting with government authorities or third-party vendors is an added advantage
Ability to multitask and handle multiple projects simultaneously

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