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Executive Customer Service/ Telesales Atria Convergence Technologies Act

0.0 years

3 - 6 Lacs

chennai, tamil nadu, india

On-site

Key Responsibilities: Customer Service: Provide excellent service and customer satisfaction on every call. Ensure closure of tickets within prescribed Turnaround Time (TAT). Clarify customer complaints and provide accurate resolutions promptly. Maintain productivity, quality, and resolution metrics as per organizational norms. Telesales & Order Fulfilment: Make outbound calls to prospects in the NEW lead category. Follow up on leads, schedule appointments, and allocate them to relevant sales executives. Handle and reconcile cash/cheque payments received. Ensure 100% adherence to KYC (Know Your Customer) guidelines. Coordinate provisioning of Home Gateways for new and existing customers as pe...

Posted 1 month ago

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